Assessing Digital Telco Maturity Levels
This webinar is not yet archived.
Date / Time: Thursday, April 2, 2020, 9:00 a.m. London
in partnership with
sponsored by
supported by
Kris Szaniawski, Practice Leader, Telecoms Operations and IT, Omdia

Steven Cho, Chief Digital Consultant, Whale Cloud

Digital transformation has become a necessity for service providers, driven by the market impact of internet content providers (ICPs) and web-scale players. Service providers are pursuing digital transformation, driven by the need to reduce operational cost, improve operational efficiency, increase revenue, and enable innovation. To do this they are leveraging a wide range of digital technologies that support improved customer experience, diversify revenue streams through vertical innovation, deliver operational excellence, and support all of these through a unified technology framework. Implementing such a long list of technology changes across multiple domains will be challenging, but it is essential if service providers are to keep up with their fast-moving digital and web-scale peers.

This webinar will bring to you:

  • Key findings of the latest study conducted by Omdia (formerly known as Ovum) on digital telco transformation. This includes a global survey of senior decision-makers in network, IT, and other key functions within service providers, exploring what is driving this digital transformation and which technology areas are being targeted by service providers.
  • Introduction to a Whale Cloud- crafted holistic digital telco transformation toolkit, that includes DTMM (Digital Telco Maturity Map), SOP (Standard Operating Process) and Metrics, to help communication service providers (CSPs) to catalyze their digital transformation.


Kris Szaniawski, Practice Leader, Telecoms Operations and IT, Omdia
Kris Szaniawski is the practice leader for Omdia's Telecoms Operations and IT team, heading research into changing service provider operating models and vendor strategy.

He specializes in OSS/BSS, CEM, data analytics, cloud and digital transformation, and vendor services with a specific focus on telco IT and operational support systems.

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Steven Cho, Chief Digital Consultant, Whale Cloud
Steven Cho has almost 20 years experience in telecom industry with profound knowledge and expertise in business consulting, transformation toolkit designing. He works closely with global communication service providers (CSPs) and technology partners, industry peers to continuously research and practice digital transformation ideas and thoughts.

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Francis Audet, Senior Product Line Manager, EXFO
Graduated in Optical Engineering from Laval University in Quebec City, Francis now compiles 11 years of experience in the Telecom industry, working for EXFO Inc., a fiber optics Test and Measurement world leader. He is currently Senior Product Line managers for Advanced Optics and High Speed – Next Generation Networks solutions. Prior to joining EXFO in 2000, Francis was Sales Manager at Gentec Inc., addressing the High Power laser industry. Francis is currently looking for publishers for his upcoming book...

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