Putting customers at the heart of digital transformation
Date / Time: Wednesday, November 18, 2020, 9:00 a.m. New York / 2:00 p.m. London
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With the speed of digital transformation and the consumerization of the B2B experience, traditional CSPs are being forced to adapt and innovate at an unpreceded pace. This webinar will take you through BT's ambitious transformation and its journey to re-inventing the service experience using a cloud-native, co-innovation approach.

Key highlights of this webinar:

  • Fundamental challenges and the need for radical change
  • BT's new "digital born" portfolio strategy
  • A greenfield, digital-native approach to transformation
  • Quantifying value outcomes
  • Co-innovating with like-minded innovation partners

James Crawshaw, Principal Analyst, Service Provider Operations and IT, Omdia | bio Chris Holmes, Telecommunications Industry Director – EMEA | bio
Alex Bell, Principal Enterprise Architect, BT | bio

Omdia Principal Analyst in the Service Provider Operations and IT team covering managed services and OSS (service and network management systems including service assurance, orchestration/fulfillment, order management, inventory management, SON, network security, etc.)

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Chris is ServiceNow’s industry lead for Telecommunications and works with numerous Telecommunications and Communications Service Providers across EMEA. In this strategic role, Chris is focused on helping customers drive ambitious business outcomes, ensuring customers’ needs are reflected in our Telecommunications specific products, and working with our partners to support execution of key initiatives for Communications Service Providers. Chris has a strong track record of delivering results through people and technology led change. He will always challenge the status quo and drive for bold and challenging outcomes.

Prior to joining ServiceNow, Chris spent ten years in Vodafone B2B, focused on Customer Service Management, Operations and Digital Transformation where he achieved significant efficiency, revenue, customer and employee outcomes for the business – most recently alongside ServiceNow. Chris has also held senior roles in Nokia’s Service Business and was a Partner in Accenture’s Telecommunications Industry group.

Chris has a degree in Electronic Engineering & Physics from Loughborough University. He lives in Hampshire, UK with his family and enjoys any outdoor activity.

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bio coming soon

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Timo Jokiaho is Chief Technologist, Global Telco Ecosystem at Red Hat, focusing on network functions virtualisation (NFV) with Cloud Platforms (virtualization & containers). He works with service providers, network equipment providers, system integrators and independent software vendors to progress the NFV agenda in the industry.

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Francois is a Senior Solutions Architect in the Red Hat’s Telco Technology Office and collaborates with telecom service providers and partners across EMEA. Passionate about security, Francois leads the NFV security domain and is the Red Hat’s technical interface to the National Cybersecurity Agency of France (ANSSI). Before Red Hat, he spent more than 15 years contributing to network evolution especially towards cloud platforms.

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