Industry 4.0 presents a $2 trillion opportunity for communications service providers (CSPs). To realize this opportunity, networks need to mutate into a new type of highly reactive, highly reliable and high-quality business platform, ready to on-board new digital services. In an increasingly complex environment, the digital evolution of operations – supported by AI and automation – is key to efficiently deliver the highest-quality standard and deliver the best experience. In this webinar, we will present real examples of how CSPs are benefiting from digital operations.
Key topics include:
The future of network and service operations
How AI and automation can improve efficiency and quality
Real case studies showing how CSPs are transforming their operations
James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading
James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.
Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.
James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.
Andy Ng, Information Protection Lead, Associate Partner, EY
Andy is an experienced and credible security practitioner, with over 15 years of proven success in the management of strategic accounts, by implementing a passionate and personable approach to the customers’ business and technical needs whose experience has been gained with practice leadership, driving profitable relationships with high net worth clients, and delivering successful Information Protection programs.
Andy is an industry leader in the field of Data Loss Prevention (DLP) having developed proven methodology used globally, and nurturing an active community throughout EMEA.
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