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Tuning the Customer Experiences in 5G
Date / Time: Thursday, May 30, 2019, 11:00 am New York / 4:00 pm London
Overview:
 
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Speakers
Kevin Burden, Research Director, Heavy Reading

Tejas Rao, Managing Director and Global 5G Offering Lead, Accenture

Paul Gowans, Wireless Strategy Director, VIAVI

It’s said that 5G will transform the role telecom technology plays in society and will fuel new uses cases and economic growth. But operators still need to focus on monetizing their network and that means assuring the experiences their investments are behind. Customer experience management control systems are how operators will tune the experiences they want to deliver and are critical to their ability to compete on factors other than product and price.

Learn where to invest in testing, assurance and optimization to have the largest impact on the quality of experience that 5G’s enhanced services can deliver by joining Heavy Reading Analyst Kevin Burden, VIAVI Solutions’ wireless strategy director, Paul Gowans and Accenture’s managing director of its 5G network practice, Tejas Rao on May 30th at 11am ET.

The session will cover:

  • The 5G deployment strategies of CSPs and their monetization expectations
  • 5G experiences operators will invest in out of the gate
  • How automating service assurance with real-time analytics can ensure SLA compliance
  • Tools, techniques and strategies for ensuring the customer experience performs as expected in each individual use case



 

Kevin Burden, Research Director, Heavy Reading
 

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Tejas Rao, Managing Director and Global 5G Offering Lead, Accenture
 

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Paul Gowans, Wireless Strategy Director, VIAVI
 

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Asaf Matatyaou, VP Solutions and Product Management, Harmonic
Asaf Matatyaou is Vice President of Solutions and Product Management for the Cable Access Business at Harmonic. In this role, Asaf is responsible for product management, strategy and solution architectures, including Harmonic’s virtual cable access solution, CableOS. Asaf has 20 years of experience as an engineer and executive in the cable industry, including roles where he led development of CMTS products and helped drive industry specifications. Asaf earned his BS degree in Computer Science and Engineering from the University of California, Davis.

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