A Step-by-Step Approach to Reaching End-to-End Service Automation
Date / Time: Wednesday, May 8, 2019, 11.00 a.m. New York / 4.00 p.m. London
sponsored by
James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading

TL Viswanathan, VP, Head of products, Orchestration & Fulfilment, Nokia Software

To serve the needs of modern consumers and enterprises, digital services must be created, monetized and torn down in digital time. This pace of change is simply not possible with legacy, siloed IT systems. Instead, CSPs need to move towards a single, integrated operations paradigm with the primary goals of customer centricity and automation. This journey will be a step-by-step approach, bringing orchestration, fulfillment and assurance capabilities together to build capability-based, end-to-end lifecycle management. Unlike big-bang, boil-the-ocean mega-transformations, a progressive and phased approach to transformation can deliver tangible benefits along the way, reducing risk and demonstrating RoI.

Join this webinar to discover:

  • How to make your service offerings more customer-centric.
  • Which design principles to use for end-to-end service automation.
  • How analytics and AI can help drive decision-making and best practice.


    James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading
    James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

    Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

    James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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    TL Viswanathan, VP, Head of products – Orchestration & Fulfilment, Nokia Software
    As the Head of Products for Orchestration & Fulfilment, TL is responsible for building the next generation of operations for Communication Service Providers, as they transform themselves to serve Digital Native consumers & Enterprises.

    From incubating new services to being a trusted advisor & business leader, he has held various positions in the 18+ years with OSS/BSS domain.

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    Andy Ng, Information Protection Lead, Associate Partner, EY
    Andy is an experienced and credible security practitioner, with over 15 years of proven success in the management of strategic accounts, by implementing a passionate and personable approach to the customers’ business and technical needs whose experience has been gained with practice leadership, driving profitable relationships with high net worth clients, and delivering successful Information Protection programs.

    Andy is an industry leader in the field of Data Loss Prevention (DLP) having developed proven methodology used globally, and nurturing an active community throughout EMEA.

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