Date / Time: Friday, November 9, 2018, 10:00 a.m. New York / 3:00 p.m. London
Portfolio inventory data is the record of what products, services and resources you have allocated to your customer. For communications service providers, portfolio inventory data is often managed poorly, if at all. This is a major contributor to high levels of order fallout and, as a result, costly manual intervention and a degraded customer experience. By deploying a unified and centralized inventory of customer portfolio data, CSPs can automate more orders and spend less time manually fixing errors that occur during fulfillment.
Join this webinar to learn:
- How industry leaders see inventory applications evolving as CSPs embrace digitalization
- How current management of portfolio inventory data is negatively impacting customer experience
- What new approaches are being applied to improve the management of portfolio inventory data
- How portfolio inventory data can be leveraged to reduce fulfillment costs, improve the customer experience and unleash new commercial possibilities
James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading
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James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.
Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.
James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.
Jorge Salinger, VP, Access Architecture, Comcast
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Mr. Salinger is responsible for Comcast Cable’s high-speed data, voice, and video access network strategy and architecture. Prior to joining Comcast, he was president of the consulting division at YAS Broadband and served as executive consultant for CableLabs. Jorge served as VP of engineering for high-speed access at Adelphia Communications, director of telecommunications for FSU, and VP of engineering for Systems Engineering Consultants. He has authored more than 25 technical publications and presentations and has co-authored a book on advanced micro-processor design.
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