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Automated Provisioning to Accelerate Service Creation and Drive Revenue Growth
Date / Time: Wednesday, October 3, 2018, 11:00 a.m. New York / 4:00 p.m. London
sponsored by
James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading

Dejan Leskaroski, Director Product Management, Affirmed Networks

Angela Singhal Whiteford, VP, Product Management & Marketing, Affirmed Networks

The key to revenue growth for CSPs is the ability to rapidly create and deliver new services that differentiate and add business value. Introducing a new service has traditionally been a lengthy, manual process that was costly and error prone, requiring complex integrations that spanned multivendor environments.

Fortunately, advances in automated service provisioning are addressing many of these challenges, allowing service providers to deliver new services faster and more cost effectively. Key enablers include open API’s for easy integration with OSS/BSS systems and network devices, dry runs and automated health checks for service assurance and a UI based service creation platform that requires no programming or scripting.

This webinar, led by Heavy Reading analyst James Crawshaw, will explore how automated service provisioning is being used to accelerate the service creation, provisioning and delivery process, thereby enabling more innovation. Offering the perspectives of Affirmed Networks, a leader in NFV, the webinar will provide real-world examples of how operators are using automated provisioning platforms to drive revenue growth. There will also be a live demo showing:

  • How to use a single platform for defining service logic
  • How to avoid vendor lock-in with open APIs, north- and south-bound
  • How to reduce human error related to new service creation with robust service assurance
  • How to remove the need for costly custom development through service abstraction


James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading
James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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Dejan Leskaroski, Director Product Management, Affirmed Networks
Dejan Leskaroski, Director Product Management, is responsible for Affirmed’s Service Provisioning and Orchestration Portfolio. Dejan is a telecom veteran with over 15 years of experience in the wireless industry. He has worked for industry leaders Airvana and Nortel, where he led cross-functional teams and managed the delivery of a variety of software solutions currently deployed across some of the world’s largest service providers.

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Angela Singhal Whiteford, VP, Product Management & Marketing, Affirmed Networks

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Steve Bayless, Vice President, ITS America
Steven H. Bayless is the Vice President of Regulatory Affairs and Public Policy, and Senior Director of Telecommunications and Telematics at the Intelligent Transportation Society of America (ITS America). He is responsible for providing guidance to ITS America’s Board of Directors and senior staff on matters involving new technologies, wireless services and evolving automotive platforms, intelligent transportation infrastructure, operations and customer services.

Steven previously served as staff advisor and Presidential Management Fellow in the Secretary of Transportation’s policy office at US DOT headquarters. Steven had cabinet-level lead in policy related to research and development, spectrum management and telecommunications policy.

As a detailee to the White House, he assisted in formulation of several presidential directives on aerospace policy, focusing in particular on satellite navigation. He also advised the State Department and the Federal Aviation Administration in negotiations on space and aviation cooperation with the European Union, the Russian Federation and Japan. In the surface transportation domain, Bayless supported secretarial policy initiatives regarding the reorientation of federal research and development, highway safety, and transportation infrastructure finance reform.

Steven’s career also includes tenure as a management consultant with American Management Systems (now CGI) in Washington DC, and as a Project Coordinator for DuPont Europe in Budapest, Hungary. Steven holds a specialized masters degree from the Fletcher School at Tufts University in International Security Studies and Business. His bachelor degree is in Economics and Foreign Affairs from the University of Virginia. He has also completed graduate work at Harvard Business School and MIT Sloan School of Management in Cambridge Massachusetts, and at Eötvös Loránd University in Budapest, Hungary.

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