Catalog-Driven Approach to Transform Your Digital Core in the Business 4.0 Era
Date / Time: Wednesday, September 5, 2018, 10:00 a.m. New York / 3:00 p.m. London
Increasing customer demands and growing competition from platform/OTT players is forcing CSPs to transform. Some are launching new digital services. Others are adopting the platform approach themselves. Many are pursuing M&A to try to remain relevant.
A common goal is to ensure automated operations and agility to adapt to continuously changing market dynamics. But this can’t be achieved without transforming the digital core. Most CSPs still run rigid, legacy core systems. Those that have modernized have often ended up with heavily customized, inflexible solutions.
As CSPs migrate to the platform business model they must bundle core and partner services. A centralized product catalog plays a key role in allowing CSPs to dynamically offer third party services. Consistency in product information across all channels ensures a good customer experience pre and post-sale. A well-designed catalog can also ensure fulfilment automation.
While most CSPs realize the benefits of a centralized product catalog, migrating from the current set up can be a daunting challenge.
In this live webinar, we will share the experiences of transformation that our customers have been through, and how a next-generation, catalog-driven platform has been key to achieving their goals in the Business 4.0 era.
James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading
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James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.
Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.
James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.
Niren Moharir, Head of Customer Engagements – TCS HOBS
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Niren Moharir graduated from the Electrical Engineering Department of the University College of Engineering, Osmania University in 1993. He started his career as an Instrumentation Engineer with Dunlop India Limited before eventually transitioning into the IT industry as a specialist in the Telecom Domain. He is currently the head of HOBS Customer Relationships at Tata Consultancy services limited. He has worked with telecom operators around the world in roles ranging from IT programmer to solution architect to strategy consultant over the last 23 years. He lives with his family in Hyderabad.
Rick Lievano, Worldwide Director of Industry Technology Strategy, Microsoft
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Rick Lievano is the Worldwide Director of Industry Technology Strategy for the Microsoft Telecommunications Sector. Rick works with customers and partners in developing telecommunications industry solutions and reference architectures to address the rapidly changing needs of service providers across the globe.
Rick has been active in the telecommunications industry for over 15 years, having previously served as the Telco Industry Architect for Microsoft Latin America and Microsoft Consulting Services in the United States. He has led numerous application development projects in Tier-1 service providers across the Americas. He is an enthusiastic participant and speaker in many industry communities, is an advocate of industry frameworks and open standards, and holds a TM Forum Business Development Manager Career Certification.
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