Operator Innovations Through Analytics
Date / Time: Monday, June 4, 2018, 11:00 a.m New York / 4:00 p.m London
sponsored by
James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading

Thomas Kinnman, Head of Analytics & Assurance, Ericsson

Rising customer expectations and intense competition are forcing operators to deliver tailored customer experiences with outstanding quality, despite the challenges inherent in complex multidomain networks. Data silos continue to block progress and traditional metrics for technologies such as VoLTE and 5G cannot be meaningfully applied. The massive scale of events and metrics to be analyzed can jeopardize the real-time promise of even the most robust deployments.

Challenging as it may be, operators worldwide are having great success applying modern analytics techniques to ensure the quality of experience for a wide range of service offerings across a multitude of network domains. Join us to explore real-life use cases that uncover actionable insights previously invisible to the operator, helping them make user-centric investment decisions, ensure QoS for network upgrades, automate operations and monetize network data. We'll address questions such as:

  • What makes analytics so complex for operators?
  • What's needed to break through the barriers?
  • What benefits can be gained?

Learn how real companies are reaping benefits from new insights in network planning and engineering, network operations, customer care, and product management and marketing.


James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading
James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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Thomas Kinnman, Head of Analytics & Assurance, Ericsson
With 20 years in ICT, Thomas Kinnman has spent much of his career in the OSS & Service Assurance domain. Thomas currently serves as Head of Analytics & Assurance in Business Area Digital Services at Ericsson. In this role, he is accountable for all analytics and assurance products, services, solutions and partnerships in terms of market introduction, business development, software development, delivery and maintenance, and sales support. Thomas joined Ericsson in 2008 as head of OSS/BSS sales in the Nordics and Baltics and has since held positions as Practice Head of OSS/BSS in Northern Europe and Central Asia, and Global Head of Strategy for OSS & Service Enablement. Thomas is most proud of the advances Ericsson Expert Analytics has made in the marketplace, helping operators use their data to their greatest advantage. Since receiving his M.Sc. in Electrical Engineering from the Royal Technical Institute in Stockholm (KTH), Thomas more recently completed the Executive Management Program at the Stockholm School of Economics.

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Jason S. Boswell, CISSP, Director, Security Practice, North America, Ericsson
Jason Boswell carries 18 years of security design, analysis, consulting and sales experience in Tier 1 & 2 carriers, government, ISP, and enterprise networks. He has worked with many technology types and network architectures, bringing a diverse and deep background to the table. He has worked in “next gen” telecom since landlines began migrating to Voice over Frame Relay and in network security since the early days of stateless firewalls and manual IPSec. His career began at Lucent Technologies and Bell Labs, as a Distinguished Member of Consulting Staff. He was the Head of Security Sales, NAM, at Nokia Siemens Networks and later was the Chief Architect, NAM for Global Service Providers at Symantec Corporation. Currently, he is the Director of the North American Security Practice for Ericsson.

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