Emerging Market Operator Mobile Money - Business Performance and Strategy - The Operator Perspective
Date / Time: Tuesday, May 29, 2018, 10:00 a.m. London, 11:00 a.m. Cape Town, 5:00 p.m. Singapore
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Eden Zoller, Principal Analyst, Ovum

Yathish Nagavalli, Chief Enterprise Architect, Huawei Software

A number of mobile operators have been able to sustain large mobile money operations for years. The ability to operate mobile money services profitably and reliably has always been the focus for mobile money management teams within operators. Even though mobile money services are expected to grow fast in the next few years, operators are still facing many challenges that stand in the way of generating substantial revenue from these services.

As an industry we need to find the right way to achieve business development and understand what can be achieved already, and where we need to focus to prepare for long-term success.

On behalf of Huawei, Ovum has conducted a survey of operators globally regarding mobile money. This 'state of the nation' survey will highlight where operators are really focusing their efforts, what capabilities they believe are important in this area, how to enable the ecosystem and where the greatest benefits can be achieved from the sustainable development of mobile money services. We will present the key results of the survey along with Ovum’s analysis and key takeaways.


Eden Zoller, Principal Analyst, Ovum
Eden Zoller is responsible for leading Ovum’s consumer digital commerce research, focusing on consumer dynamics, service provider strategies, market outlooks, and competitor analysis. Eden provides a holistic view of the digital commerce landscape, in both mature and emerging markets. She specializes in retail, mobile payments, mobile advertising and AI-powered cognitive commerce. Eden joined Ovum in 1997 and established the company's pioneering Wireless Multimedia advisory service. Before joining Ovum, she was an editor and journalist whose roles included writing for Financial Times newsletters.

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Yathish Nagavalli, Chief Enterprise Architect, Huawei Software
Yathish is a senior technology and business leader with over 25 years of leadership experience primarily in the telecommunications industry. Yathish has held various positions with responsibilities in the area of innovation, architecture and technology strategy. Currently, Yathish is part of the software marketing team and is focused on helping operators succeed in digital transformation. Yathish’s extensive industry experience with cloud-based business models and telco transformations enable him to see the big picture and influence C-level leadership team to set the right vision and engage in complex transformation programs.

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Bernd Steinwender, Head of Product Management, NTS Retail
Bernd is currently the Head of Product Management at NTS. His career at NTS Retail started 2001 when he was working as a technical engineer. After that he became a project manager for many telco projects he then moved forward to the key account management. With this background he was appointed to become the Head of Product Management.

The educational background includes finalizing a higher technical school in electrical engineering and a graduate in Computer science at the JKU – Johannes Kepler University Linz in 2000..

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Katharine Hulls, Vice President Marketing, Celebrus Technologies
As VP Marketing for Celebrus Technologies, Katharine is responsible for global marketing and communications, both direct to end-users and via a worldwide network of partners. This responsibility includes the development and execution of joint marketing activities with key partners, messaging and proposition creation, product marketing, digital marketing, content marketing and analyst relations.

Katharine has over 20 years’ marketing management experience with a strong focus on data and analytics software and services providers. Before joining Celebrus in July 2011, Katharine was Head of Marketing, EMEA for Experian Marketing Services which encompasses brands such as CheetahMail, QAS, Hitwise and Mosaic. Earlier during her tenure at Experian, Katharine was also Head of Marketing for CheetahMail across EMEA and UK/Ireland.

Prior to her three years at Experian, Katharine worked for predictive analytics software vendor SPSS, before their acquisition by IBM, where she led and reshaped the UK Marketing team and was part of the EMEA Marketing Management group. Previous to that, Katharine was responsible for marketing communications across EMEA and APAC for web security company Websense, and before that she held a variety of global and EMEA marketing management roles at industry analyst Gartner. Katharine started her marketing career at Sony.

Katharine holds a BA (Hons) from the University of London and the Chartered Institute of Marketing’s Postgraduate Diploma.

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Peter Dorrington, European Head of Customer Insight, TeleTech Consulting
Peter is a specialist in information strategy, big data and customer analytics. He has formed and led a high performing analytics team in an Analytics Centre of Excellence and worked with a wide range of organisations across Europe. Peter has supported senior executives in preparing strategies and plans for the exploitation of big data and analytics as well as led governance and project offices of large scale analytics deployments in both traditional and digital environments and across multiple sectors.

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San Zaw, Head of Pre-Sales, Asia at TIBCO Software Inc.
San Zaw is the Director of Solutions Consultants in Asia at TIBCO Software. Based in Singapore, San leads the regional pre-sales teams across South East Asia, Greater China, and Korea, and is responsible for the solution sales business growth in the Asia region.

He is a practitioner in Contextual Event Processing and Digital Services, and works with Asia’s leading Financial Services Institutions and Communications Service Providers on architecting game-changing solutions, and delivering differentiated customer experiences.

A seasoned veteran in the Telecommunications industry, San is a regular speaker and thought leader at financial and mobility innovation circles. His interests include helping enterprises monetize on their digital ecosystem, exposing businesses to the API economy, and advocating of live behaviour and lifestyle monetization with Fast Data (live insight-to-action).

San brings over two decades of experience in the field of InfoComm Technology and built a track record in solving complex business challenges for enterprises ranging from Telco, Banking, Transportation & Logistics, Healthcare, Gaming, to Defense and Statutory bodies. During his career at TIBCO, he has helped spearhead the development of the business in the emerging markets across Asia.

Prior to TIBCO, San has worked with Deutsche Telekom AG on tele-commerce initiatives, and with StarHub Ltd where he helped build the managed services consulting practice.

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