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VoIP Call Centers & a BYOD World

  • This week Pyramid Research published a new Country Intelligence Report on South Africa. Click the link to download a free excerpt.


  • Denise Culver, Research Analyst for Heavy Reading, blogged about the new Heavy Reading IP Services Insider, "VoIP Call Centers Adapt to a BYOD World." She notes: “Increasingly, companies are utilizing VoIP call centers as a model for other parts of their business. For example, a sales group can be treated like a call center, using tools such as prioritized skills routing to ensure that the right type of prospect gets to the right sales representative.” Read more of her blog here.


  • Looking for your daily telecom news fix? You can get Matt's Mentions, a free, daily telecom newsletter, sent straight to your inbox by registering at Pyramid Research or updating your profile here. Or click here for a sample.

  • Looking for the latest in telecom news, tweets and retweets? Follow me on Twitter @PyramidMatt.
That's Research Rewind for this week. Until next Friday, we'll see you online at Pyramid Research and Heavy Reading. May the telecom be with you!

— Matt Donnelly, Managing Editor, Pyramid Research

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