VoIP Call Centers & a BYOD World
- This week Pyramid Research published a new Country Intelligence Report on South Africa. Click the link to download a free excerpt.
- Denise Culver, Research Analyst for Heavy Reading, blogged about the new Heavy Reading IP Services Insider, "VoIP Call Centers Adapt to a BYOD World." She notes: “Increasingly, companies are utilizing VoIP call centers as a model for other parts of their business. For example, a sales group can be treated like a call center, using tools such as prioritized skills routing to ensure that the right type of prospect gets to the right sales representative.” Read more of her blog here.
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— Matt Donnelly, Managing Editor, Pyramid Research