MOUNTAIN VIEW, Calif. -- MATRIXX Software today announces that Telstra, Australia’s leading telecommunications provider, has deployed MATRIXX and its Convergent Charging solution to deliver real-time mobile data usage alerts to millions of Telstra customers.
MATRIXX Convergent Charging enables service providers to deploy a single real-time platform for rating, balance management and charging across all access networks, services, devices and payment methods. Telstra selected MATRIXX to enable the business to move to real-time data rating and notifications. By leveraging a convergent, real-time BSS platform across its mobile services portfolio Telstra has become the first operator in Australia to protect its consumer post-paid mobile customers with real-time mobile data usage alerts.
Scott McGibbony, Director of Mass Market Mobility at Telstra said the MATRIXX capabilities ensure Telstra can better protect customers from surprise data charges as Australians adopt high-speed 4G services. “Bill shock can be a real frustration for our customers. Mobile data usage alerts dispatched by mobile operators in Australia are typically delayed by up to 48 hours, meaning mobile users can receive an alert after they have exceeded their allowance.”
“We have worked with MATRIXX to take the worry out of using mobile data by offering our customers market-leading data usage SMS alerts that arrive in real time when they have used 50 percent, 85 percent and 100 percent of their monthly data allowance” said Mr. McGibbony.
The MATRIXX solution has also enabled Telstra to improve the timeliness of data usage information available on its Telstra 24x7 app (iOS and Android) Telstra One app, My Plan Manager and My Account tools.
Mr McGibbony said the MATRIXX platform would help support future bill shock prevention initiatives and allow Telstra to introduce innovative new mobile plans.
Dave Labuda, Founder, CEO and CTO, MATRIXX Software, commented, “The platform has enabled Telstra to provide a step-change in user experience for subscribers in terms of ability to control their mobile data usage, avoid excess charges and data usage queries, and will provide other new capabilities for Telstra in the future.”
“Telstra chose MATRIXX Software because our real-time processing offers the level of performance, flexibility, and reliability required to protect customers at scale.”