MetaSolv Updates Its OSS
Order changes, like supplemental service orders or modifications, are often requested after the service fulfillment process has been initiated. Assessing the impact of an order change, undoing the service provisioning steps that are no longer valid, and then re-calculating and re-processing the order is a complicated effort that severely impacts business productivity. As order complexity continues to increase, as with enterprise services or triple-play bundled services, it is not uncommon for an order to undergo multiple changes while the provisioning process is underway.
"The reliance on manual intervention by operations personnel to manage in-flight order changes is a time-consuming and costly process that often results in increased order fall-outs and slower service delivery," said Paul Hughes, Vice President of Communications Software Strategies at the Yankee Group. "Provisioning 6, through its innovative intelligent change management technology, offers operators a highly unique and effective approach for automating and optimizing dynamic changes to a customer order."
MetaSolv Software Inc. (Nasdaq: MSLV)