Empirix Notches Win at Cox
Cox Communications is the third-largest cable entertainment and broadband services provider in the United States. Best known for pioneering the bundled offering of television, Internet and telephone services, Cox Communications is dedicated to delivering a quality user experience. An essential part of the company’s strategy to achieving high levels of customer satisfaction is utilizing Empirix’s Hammer monitoring solutions to proactively maintain the health and efficiency of its network.
“When we needed additional monitoring to ensure the quality of current and future services, we researched our options and decided to expand with Empirix,” said Steve Marsh, vice president of technology – customer operations, Cox Communications. “With a robust network composed of two redundant STP pairs, redundant SCPs and hundreds of network interconnections, it is of the utmost importance that the network functions the way it should. With more than 700 users on the system, having one service assurance solution that spans multiple technologies is not only critical for ensuring customer satisfaction, but essential to the success of our service offerings in 2010.”