Carriers Need a Back-Office Revamp

11:20 AM -- The vast majority of communications service providers don't believe their existing back-office software systems will be able to support next-generation services such as LTE-based mobile data, according to research conducted by Heavy Reading senior analyst Ari Banerjee.

According to Banerjee, who will be presenting a range of research results at the forthcoming Service Provider Information Technology (SPIT) one-day conference, Subscriber-Centric 4G & Advanced Services: Using OSS/BSS to Drive Revenue in 2011, in London on January 25, more than 75 percent of service providers believe their legacy BSS and OSS systems aren't capable of supporting new, evolving services.

In addition, Banerjee, who is co-hosting the conference with fellow analyst Caroline Chappell, will unveil the key obstacles that prevent service providers from delivering an optimum customer experience, and reveal which critical technology resource mobile operators feel they need to be integrated into their BSS systems in the future.

As well as Banerjee and Chappell, senior executives from BT Group plc (NYSE: BT; London: BTA) and Deutsche Telekom AG (NYSE: DT) will deliver keynote addresses at the conference, which is taking place at the Hilton London Paddington Hotel, just 20 minutes from Heathrow Airport.

— Ray Le Maistre, International Managing Editor, Light Reading

Interested in learning more on this topic? Then come to Subscriber-Centric 4G & Advanced Services: Using OSS/BSS to Drive Revenue in 2011, the first stop in our Service Provider IT Global Event Series. To be staged in London, Jan. 25, admission is free for attendees meeting our prequalification criteria. For more information, or to register, click here.

pgilmer 12/5/2012 | 5:15:22 PM
re: Carriers Need a Back-Office Revamp

The large percentage of carriers not believing in the capability of their existing systems to address subscriber & service centric order capture, fulfillment and billing processes is not surprising. Legacy systems are not geared to manage a complex array of broadband and IP-enabled services for which the evolution of 4G and mobile broadband can deliver.

Mobile broadband, mobile VoIP, and a comprehensive array of content and related applications requires a new direction by which carriers must address OSS service transformation. This back-office revamp requires a next-generation OSS service fulfillment architecture that can deliver 'service-layer' transformation.

With service-layer transformation, a subscriber and service-centric view is managed and maintained across all enabling network technologies; both legacy and next-generation. Subcriber & service-level entitlements, policies, and provisioned access rights to applications and content across mobile and home/business devices are managed from one system; not a multitude of silos.

Carriers who address their BSS and OSS transformation initiatives "together", versus in separate operational programs are more likely to succeed at delivering innovative services and applications in a timely manner - with a faster ROI on such investments.


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