Network Hardware Resale announces major service enhancements

May 11, 2011

1 Min Read

SANTA BARBARA, Calif. -- Network Hardware Resale (NHR), the leading provider of pre-owned and new networking solutions, today announced a major expansion of its NetSureTM family of comprehensive, fully-managed network service and support programs, providing a one-stop resource for network monitoring, technical support and unprecedented assurance for multi-manufacturer network environments.

The expanded service offerings include: Network Management (performance monitoring, incident & event management and security management), Proactive Provisioning, Consulting Services and Network Assurance. They are backed by 24x7x365 service level agreements (SLA), global network operations centers, personalized technical support (via phone, email and online), and guaranteed next business day hardware replacement.

Whether equipment is new or pre-owned and regardless of purchase origin, upgrade history or end-of-life/end-of-service certification status, NetSure services provide customers a complete support solution that is an affordable alternative to traditional OEM service at savings of 50 – 90% over comparable coverage.

“Faced with ballooning maintenance costs, inflexible OEM contracts and unnecessary infrastructure upgrades, customers are demanding more economical and effective network services and support options,” said Mike Sheldon, president and CEO of Network Hardware Resale. “NHR’s ascent as the undisputed secondary market leader is built on a reputation for product reliability and delivering customer service without compromise. With our expanded managed services and support coverage, we’re uniquely positioned to meet customers’ growing needs for affordable, modular solutions that can be customized with flexible contracts and terms to meet their network and budget requirements.”

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