The most basic service tier has Cyan acting as an after-hours backup, ringing up the carrier's operations personnel if anything goes wrong. But Cyan says it's willing to go as far as taking over the entire NOC. The service pertains only to Cyan's own boxes, but Eric Clelland, vice president of North American sales, says Cyan hopes to extend the concept to other vendors' gear.
Cyan watches the network via a dedicated VPN connection and runs CyNOC in the cloud, on infrastructure rented from an infrastructure-as-a-service provider.
Why this matters
Look past the basics, and stretch the idea just a little -- and it's conceivable that Cyan could take over many service provider IT (SPIT) functions for a smaller operator.
That could be an interesting spin on Light Reading's Bridging the Chasm theme. Carriers that need a stronger IT element to their networking operations could just outsource most of that work to a vendor. In addition to watching the network, Cyan could do all the service provisioning, for instance.
Who would put this kind of trust in a startup? Clelland points to the municipalities and other non-carrier winners of broadband stimulus grants. "A good percentage of them are not traditional infrastructure people with lots and lots of people who can go in and work on equipment," he says.
The more basic reason why Cyan created CyNOC is because the startup's gear is relatively new and represents a merging of network layers. Clelland says potential customers have balked at the thought of learning how to operate a new type of box when they've already got a feel for other vendors' gear.
CyNOC would get even more interesting if Cyan starts to support other vendors' gear, but then again, that level of service has been the purview of the biggest global vendors, the likes of Alcatel-Lucent (NYSE: ALU), Ericsson AB (Nasdaq: ERIC), Huawei Technologies Co. Ltd. , Nokia Networks , and ZTE Corp. (Shenzhen: 000063; Hong Kong: 0763). Bigger carriers will want their operations vendor to have some staying power, and Cyan can't compete with those names on that front.
In addition to being part of the packet-optical trend, Cyan has some interesting potential in SPIT. Here's what they've been up to.
- Cyan Intros CyNOC
- Cyan Trumps Cisco, AlcaLu in Stimulus Deal
- Cisco, Cyan Think Beyond the Box
- Cyan Adds ROADM Blade
- The SPIT Side of Optical
- Vendors Target the Packet-Optical Core
- Cyan Intros Heat Maps
- Cyan Plays God With Optical
- Chasm Commentary
- Chasm Conundrum
- Customer Experience Key to BT's CXO Revamp
- Why BT Has a Joint CTO/CIO (video)
- Why Bridging the Chasm Is Critical for Carriers (video)
- LR Launches 'Bridging the Chasm' Campaign
- Bridging the Chasm: A Manifesto
— Craig Matsumoto, West Coast Editor, Light Reading