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Customer Experience Management (CEM)

Euronews: AlcaLu Offers Managed CEM

Alcatel-Lucent (NYSE: ALU), Kabel Deutschland GmbH and the Olympic torch lead the way in today's trip through EMEA telecom news.

  • AlcaLu has kicked off a week of Service Provider Information Technology (SPIT) announcements at Management World 2012 in Dublin with the launch of Managed Service Quality and Assurance (MSQA), a managed services version of its Motive Customer Experience Solution. AlcaLu announced its push into the customer experience management (CEM) sector in February when it unveiled its Motive package. (See AlcaLu Launches New Managed Service and AlcaLu Gets Motivated About CEM.)

    Read all the news from Dublin at our special Management World 2012 Show Site.

  • On May 19 Light Reading co-founder Peter Heywood carried the Olympic torch on part of its journey around the U.K. See the video of Peter's proud torch-bearing trip here on YouTube.

  • Kabel Deutschland is buying fellow German cable operator Tele Columbus AG for €603 million ($770 million), reports Bloomberg. The acquisition brings another 1.7 million customers to Kabel Deutschland.

  • Interoute Communications Ltd. , the pan-European cloud services provider, has notched up another contract win in the shape of STERCI, a financial messaging company. STERCI is placing its Global Transaction Suite in Interoute's private cloud. (See Interoute Ramps Revenues 24% to €366M.)

    — Paul Rainford, Assistant Editor, Europe, Light Reading

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