Customer Experience Management (CEM)

Eurobites: Alcatel-Lucent Buys IoT, CEM Smarts

Also in today's EMEA regional roundup: Turkcell poised to move into TeliaSonera vacuum; telecom cozies up to carmakers; Ericsson widens 5G research.

  • Alcatel-Lucent (NYSE: ALU) has acquired Mformation Technologies Inc. , a New Jersey based provider of Internet of Things security and device management technology for mobile operators. The acquisition should, among other things, enhance the capabilities of AlcaLu's Motive CEM offering. Mformation, founded in 1999, claims to have more than 20 service provider customers around the world. The terms of the deal were not disclosed.

  • Following Telia Company 's shock decision to pull out of Eurasia, Reuters reports that Turkish operator Turkcell Iletisim Hizmetleri A.S. (NYSE: TKC) is considering getting its hands on some of the assets that TeliaSonera intends to shed in Kazakhstan, Azerbaijan, Georgia and Moldova. (See TeliaSonera to Quit Eurasia, Focus on Europe.)

  • The convergence of the telecom and automotive industries continues apace with the launch of an "EU Industry Dialogue" on automated and connected driving, involving the European Telecommunications Network Operators' Association (ETNO) , ACEA (the European Automobile Manufacturers' Association) and CLEPA (the European Association of Automotive Suppliers). The inaugural talking shop took place on Wednesday at the Frankfurt Motor Show.

  • Ericsson AB (Nasdaq: ERIC) is expanding its cross-industry 5G R&D program to a range of European markets. Academic and research partners in the program include technical universities such as Scuola Superiore Sant'Anna in Pisa, Italy, the Technische Universität in Dresden, Germany, the Universidad Carlos III in Madrid, Spain, and King's College in London. Separately, the Swedish vendor is beefing up its relationship with HP Inc. (NYSE: HPQ) to help boost its presence in the mobile networking market. Bilateral resale agreements mean that Ericsson can offer enterprise WiFi and connectivity technology from HP's Aruba Networks Inc. (Nasdaq: ARUN), while HP will resell Ericsson's licensed band indoor small cell solutions. On Wednesday HP announced that it was cutting another 30,000 jobs worldwide in a bid to steady the corporate ship. (See Ericsson Launches 5G for Europe Program and Hewlett-Packard to Slash Another 30,000 Jobs.)

  • The UK's Competition and Markets Authority (CMA) has indicated that it will take a closer look at Hutchison Whampoa Ltd. (Hong Kong: 0013; Pink Sheets: HUWHY)'s bid for Telefónica 's O2 UK, reports Reuters. The CMA will seek views from the industry on the deal, which, if it goes through, would create the biggest mobile operator in the UK in terms of subscribers. (See Eurobites: Hutchison's O2 Deal Poised for Take-Off and Hutchison's Wind of Change.)

    — Paul Rainford, Assistant Editor, Europe, Light Reading

  • Mitch Wagner 9/18/2015 | 3:23:43 PM
    AlcaLu/Mformation I wonder how the AlcaLu Mformation acquisition plays in to AlcaLu's acquisition by Nokia?
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