Chasm Conundrum

2:30 PM -- Clive Selley, the CTO/CIO at BT Group plc (NYSE: BT; London: BTA), has been talking about the benefits the operator has seen from the greater integration of its networks and IT teams, an organizational process we are calling Bridging the Chasm. (See Customer Experience Key to BT's CXO Revamp.)

And Selley believes other operators will look at BT's model and follow suit.

"This organizational structure will cause interest from other service providers that will take a look at us... as we see more ever more convergence [others will] look to bring together IT and networks," he tells Light Reading.

Selley believes the benefits are tangible -- a shorter time to market and a better customer experience -- but for many operators, the biggest Bridging the Chasm question is not about the potential benefits, but about the painstaking process of getting different parts of an organization to work in harmony toward a unified goal. That's easier said than done. (See Bridging the Chasm: A Manifesto and Why Bridging the Chasm Is Critical for Carriers.)

— Ray Le Maistre, International Managing Editor, Light Reading

Interested in learning more on this topic? Then come to Subscriber-Centric 4G & Advanced Services: Using OSS/BSS to Drive Revenue in 2011, the first stop in our Service Provider IT Global Event Series. To be staged in London, Jan. 25, admission is free for attendees meeting our prequalification criteria. For more information, or to register, click here.

hyperunner 12/5/2012 | 5:14:59 PM
re: Chasm Conundrum

"This organizational structure will cause interest from other service providers that will take a look at us... "

...and realize how badly BT screwed up.

Let's remember that the business foundation for 21CN was to move the UK phone network from the obsolescent System X onto an NGN.

Since BT bought a "budget version" of the Huawei MSAN, this project failed, and now BT has abandoned their NGN plans.  Reorganizing the CTO/CIO structures is just window dressing.

(By the way - the Huawei MASN works just great with the Sonus softswitch in Carphone Warehouse's UK NGN.  But Carphone Warehouse bought the "regular" version on the MSAN, not the stripped down version BT bought.)

So in other words, 21CN has not achieved its main financial goal.  Hmmm.

So if other service providers are interested in what BT is doing, it's more about "learn from our mistakes" than "do what we do".


Sign In