We asked because, here at Light Reading, we believe it's important for operators to bring these teams together if they're to be competitive and survive in an increasingly Web-service oriented world. (See Bridging the Chasm: A Manifesto for our reasoning.)
So what did they say?
For more from the event, and on Bridging the Chasm, check out these articles and videos:
- LTE Needs a Bunch of BSS
- BT Changes Its DNA With Customer Experience
- Telcos Shift Their Focus
- fonYou Branches Out
- Disruptive Telcos?
- New Trends in Service Provider IT
- Why BT Has a Joint CTO/CIO
- Customer Experience Key to BT's CXO Revamp
- Why Bridging the Chasm Is Critical for Carriers
- LR Launches 'Bridging the Chasm' Campaign
— Ray Le Maistre, International Managing Editor, Light Reading