ST LOUIS -- Amdocs, the leading provider of customer experience systems and services, today released the results of a global survey into service provider IT services sourcing trends. The survey found that despite service provider ambition to simplify and streamline their IT operational environments, three out of four service providers have increased the number of their IT services vendors over the past five years.
Key findings of the survey reveal that service providers:
“What the survey indicates, and what is further supported from our discussions with customers, is that there is a growing need for prime service integrators that service providers can rely on to take full accountability over the entire, multi-vendor structure in order to reduce risk and allow service providers to focus on their business, rather than deal with the increasing complexities of the IT environment,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs.
“Service providers are looking for a trusted advisor who can help them identify the technology and IT services required to best deliver on their business objectives, as well as introduce added value and efficiencies through service innovation,” Prudhomme added. “With our innovative service methodologies and tools and more than 30 years’ experience serving the communications industry, including the world’s largest service providers, we believe Amdocs is best positioned to help our customers achieve their goals and optimise business outcome.”
Amdocs offers a comprehensive range of IT and business services solutions to help service providers drive growth, improve efficiencies and offer a better customer experience. Amdocs’ services cover the full project lifecycle, from business consulting, systems integration and testing, to IT managed services, including daily operations. Conducted for Amdocs by Coleman Parkes, the research surveyed 50 CIOs and 50 senior vice presidents responsible for IT operations or IT services procurement at large service providers across 23 countries in Europe, Asia-Pacific and the Americas.
Amdocs Ltd. (NYSE: DOX)