& cplSiteName &

Paying More to Pay Up

Jeff Baumgartner
1/29/2008

You get what you pay for. And some Comcast Corp. (Nasdaq: CMCSA, CMCSK) subs in the Northwest will soon be paying a few dollars more if they want to pay their bills via living and breathing customer service reps.

The "Complaint Desk" at The Oregonian notes that, starting March 11, Comcast will charge $3.99 to subs who want to pay bills on the phone with a live operator. Paying the cable bill online or at one of Comcast's local service centers remains free. For the cost of a stamp, we'll assume that paying via postal mail still works just fine.

But talking to a live person is a "luxury, it seems, that comes at a cost," the story points out.

Cable stocks are down, but we'll guess that this isn't exactly the kind of new revenue stream that will send prices skyward.

Then again, as our own Michael Harris disclosed last fall, Comcast and other operators have been known to dabble in some clandestine forms of revenue sources. (See Cable's Secret Revenue Stream.)

— Jeff Baumgartner, Site Editor, Cable Digital News

(0)  | 
Comment  | 
Print  | 
Related Stories
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
More Blogs from The Bauminator
Programmer looking at direct-to-consumer streaming service that would aggregate Discovery's programming and target US consumers who don't subscribe to pay-TV.
The hemorrhaging of the US pay-TV industry isn't just bad. It's scary bad. Happy Halloween, everyone!
Telco is the first non-owner, non-cable operator to tap into Canoe's dynamic ad insertion platform for VoD.
A blend of solid content and aggressive promotions and discounts could help the new streaming service rise to 18 million subs worldwide by the end of Disney's fiscal 2020.
But platforms that bundle streaming video services, backed by single sign-on systems, could benefit both OTT and pay-TV players alike.
Featured Video
Upcoming Live Events
November 14, 2019, Maritim Hotel, Berlin
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events