BSS (inc. billing, revenue assurance)

Paying More to Pay Up

You get what you pay for. And some Comcast Corp. (Nasdaq: CMCSA, CMCSK) subs in the Northwest will soon be paying a few dollars more if they want to pay their bills via living and breathing customer service reps.

The "Complaint Desk" at The Oregonian notes that, starting March 11, Comcast will charge $3.99 to subs who want to pay bills on the phone with a live operator. Paying the cable bill online or at one of Comcast's local service centers remains free. For the cost of a stamp, we'll assume that paying via postal mail still works just fine.

But talking to a live person is a "luxury, it seems, that comes at a cost," the story points out.

Cable stocks are down, but we'll guess that this isn't exactly the kind of new revenue stream that will send prices skyward.

Then again, as our own Michael Harris disclosed last fall, Comcast and other operators have been known to dabble in some clandestine forms of revenue sources. (See Cable's Secret Revenue Stream.)

— Jeff Baumgartner, Site Editor, Cable Digital News

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