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BSS (inc. billing, revenue assurance)

My 62 Cents

11:45 AM -- Everything that rises must converge. Unless you're talking about billing systems, apparently:



— Phil Harvey, Editor-in-Chief, Light Reading

jhawk810 12/5/2012 | 3:51:07 PM
re: My 62 Cents So... you're a cat person... explains a lot.

Good post. I agree, the big boys have not clue who I am or what I need/want. They concentrated for decades on building a reliable network, not customer service. Now they've even abandoned the reliability mantra in the "new-fangled" services (iPhone data limits anyone?).

It's the brave new world.

If you want loyalty, get a dog!

j
DCITDave 12/5/2012 | 3:51:04 PM
re: My 62 Cents that's a great observation: telcos were network providers, now they're trying to be "service" providers. They will be a lot of $0.62 checks in our future while they make the shift.

I have a dog, too, btw.
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