Does Billing Have a Future?
In fact, there is a school of thought that suggests the current system of charging and billing as used by telecom operators simply won't cut it within a few years, and that new models need to be developed and introduced.
This issue, and some of the potential new models, will be discussed at the upcoming Service Provider Information Technology (SPIT) one-day conference, Subscriber-Centric 4G & Advanced Services: Using OSS/BSS to Drive Revenue in 2011, in London on Jan. 25, 2011.
In a keynote address entitled "Billing Beyond the Gigabit Society," Deutsche Telekom AG (NYSE: DT) senior billing expert Miquel Jutte will discuss the "disintegrating billing system" and promote debate about the future of billing, charging and revenue management. (See BT, DT Prep SPIT Keynotes.)
Jutte questions why operators need to process increasingly large volumes of events through charging systems that are weighed down by complex rate plans, when what is needed to combat the new breed of Web-based service providers is a flexible, integrated system that interlinks CRM, policy control, provisioning, usage metering, and enforcement to support point-of-sale pricing. (See The End of the Road for Convergent Charging?)
Also at the event -- which is free to attend for employees of communications service providers (including cable operators), large enterprises, utilities, educational establishments, and government agencies -- executives from Colt Technology Services Group Ltd and Cable & Wireless Communications will share their revenue management transformation experiences.
Other sessions at the one-day event will cover the deployment of subscriber-centric OSS systems for all-IP wireless networks, and the evolution of customer experience management strategies. BT Group plc (NYSE: BT; London: BTA)'s director of customer experience, Jo Upward, will provide the day's other keynote address.
Check out the full agenda here.
Attendees will be encouraged to migrate to the bar of the Hilton London Paddington Hotel at the end of the day to imbibe some cool refreshments and indulge in industry banter and gossip -- go on, you know you want to!
— Ray Le Maistre, International Managing Editor, Light Reading
Interested in learning more on this topic? Then come to Subscriber-Centric 4G & Advanced Services: Using OSS/BSS to Drive Revenue in 2011, the first stop in our Service Provider IT Global Event Series. To be staged in London, Jan. 25, admission is free for attendees meeting our prequalification criteria. For more information, or to register, click here.