BSS (inc. billing, revenue assurance)

Comcast's CIO to Exit in 2011

Comcast Corp. (Nasdaq: CMCSA, CMCSK) Chief Information Officer Andrew Baer is set to leave the company by the end of the year, Light Reading Cable has learned.

"After consideration and discussion of a variety of future career options, Andy has decided to leave his role as CIO and head of Comcast Enterprise Technology (CET) to pursue other opportunities," Comcast EVP of National Engineering and Technical Operations John Schanz wrote in an internal announcement obtained by LR Cable.

Baer joined Comcast in 2006 after serving as VP of business platform services for AOL Inc. (NYSE: AOL) (Schanz is also late of AOL). At Comcast, Baer oversees the company's customer care, billing and ordering systems, data centers and internal corporate systems, including desktops and telephony. He's also served as CIO of Veristar and VP of customer care at Verizon Communications Inc. (NYSE: VZ).

Baer has spearheaded several key IT projects during his tenure, including the MSO's self-install kits, GrandSlam (a customer account management tool that pools data for field techs and customer service reps) and a cCentral, a customer services portal that lets subs log in and manage their accounts online.

According to the announcement, Baer has committed to remain in his role through the end of the year. But the company is leaving little to chance during the transition, as it's already named Rob Reynolds, a 20-year-plus Comcast vet who currently serves as VP of software development, to serve as interim head of CET as the company seeks Baer's successor.

"We remain committed to investing in our IT platforms," Schanz added, noting that Comcast will expand on projects tied to automation, improved workflows and business processes.

— Jeff Baumgartner, Site Editor, Light Reading Cable

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