ST. LOUIS and MADRID -- Amdocs (DOX), the leading provider of customer experience solutions, today announced that Telefonica, one of the world's leading service providers, has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo's quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). The project spans customer relationship management including self-service, service order management, master enterprise catalog, and revenue management.
The new agreement extends Telefonica's strategy of differentiating itself by enabling all customer interactions online and ensuring a consistent experience across all channels, and follows similar transformation projects awarded to Amdocs for Telefonica Argentina, Chile and Peru. As part of this agreement, Amdocs will consolidate Vivo's multiple third-party legacy systems onto a single Amdocs BSS platform and will provide system development and delivery, data migration, testing, business process and change management services under a five-year maintenance and support services contract following delivery.
Amdocs Ltd. (NYSE: DOX)