Analytics/Big Data

Live Chat: Big-Data & the Customer Experience

Network operators have realized the value that the hoards of data they have on their networks and customers holds, but they are still working out their strategies to ingest, understand, and act on that data.

Standing in their way are a number of challenges -- both cultural and technological -- a lack of know-how, and an unproven ROI. At the same time, there's no shortage of opportunities that can arise when operators make big-data analytics one part of their overall customer experience management (CEM) strategy.

Join TM Forum chief strategy officer Nik Willetts, along with Heavy Reading analyst Ari Banerjee, and the editors of Light Reading in a live chat on Wednesday, October 23, at 12:00 noon EST (9:00 a.m. PST) to discuss how big-data and CEM can transform how an operator does business. We'll look at the options for cutting through the noise, evaluate the big-data vendors, and discuss the biggest opportunities to use data to improve the customer experience and make money in the process.

We'll also chat about how operators are actually implementing big-data analytics today, as well as get a sneak peak at the TM Forum's upcoming Digital Disruption conference next week in San Jose, Calif., where big-data will be a big topic.

Register for the site here, and join the Light Reading live chat message boards on Wednesday, October 23, at 12:00 noon EST (9:00 a.m. PST).

Bring your questions on big-data analytics and CEM. We hope to see you there on Wednesday.

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— Sarah Reedy, Senior Editor, Light Reading

TeleWRTRLiz 10/21/2013 | 5:39:42 PM
Re: Questions for Nik Yes, bring on the questions! I've rounded up a few of TM Forum's big data and CEM experts for this call, in addition to Nik. We are looking forward to a great live chat!
Sarah Thomas 10/21/2013 | 9:04:07 AM
Questions for Nik Hope you all will join us on Wednesday for the chat! If you can't make it, feel free to leave a question or comment for Nik here, and we'll be sure to pass it along.

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