Customer Experience Management (CEM)

Alcatel-Lucent, Accenture Form Customer Care Unit

PARIS -- Accenture (NYSE:ACN) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) have formed a strategic alliance to help communications service providers (CSPs) and large enterprises implement integrated ultra-broadband solutions to address the challenges of rising costs and increased data consumption caused by high demand from digital customers and applications.

The agreement calls for the two companies to form the Accenture Alcatel-Lucent Business Group. Its initial offerings will include solutions where the companies team to design, build and run scalable, cost effective customer care operations for all-IP networks that will enhance mobile broadband accessibility and improve digital customersí experiences.

The companies will dedicate sales and delivery resources to jointly provide solutions and services for customer care for mobile devices based on Alcatel-Lucentís Motive line of products and explore small cell wireless network solutions with a focus on integrating cellular technology and WiFi between service providers and large enterprises. The new group will be able to deliver unique value to clients by combining Alcatel-Lucentís leading IP networking software platforms and products with Accentureís systems integration and transformation capabilities.

Alcatel-Lucent (NYSE: ALU)

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