Raco Wireless Opens M2M Call CenterRaco Wireless Opens M2M Call Center

CINCINNATI -- RACO Wireless, preferred machine-to-machine (M2M) partner for T-Mobile USA, Inc., today unveiled its turnkey 24/7 Omega Call Center Service. Using the Omega Call Center Service, RACO Wireless M2M solution partners can now provide their customers with the service they need on any day, at any time. RACO Wireless’ unique state-of-the-art call center is the first and only one designed specifically to support multiple M2M solution partners’ end customers.

“Many of our solution partners offer excellent assistance during business hours for their customers, but they cannot cost-effectively support their own call centers,” said John Horn, president of RACO Wireless. “With RACO Wireless’ new Omega Call Center Service, our partners can rest assured knowing that their end customers can now reach a live person 24 hours a day, 7 days a week – a professional who is trained to determine the nature of the customer’s need and react accordingly. With this launch, we once again demonstrate our commitment to providing our M2M solution partners with the tools necessary to succeed.”

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