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Zendesk takes private road with $10.2B dealZendesk takes private road with $10.2B deal

Private equity firms Permira and Hellman & Friedman agree to acquire SaaS player Zendesk, albeit at a price well below the $17 billion offer made (and rejected) on Zendesk just a few months ago.

Ken Wieland

June 27, 2022

3 Min Read
Zendesk takes private road with $10.2B deal

Software-as-a-Service player Zendesk, which specializes in customer support and sales software, will no longer be a listed company.

The company, which has seen its share price plummet by nearly 50% since the start of the month, has entered a "definitive agreement" with private equity firms Permira and Hellman & Friedman to sell up.

The deal values the company at $10.2 billion, with Zendesk shareholders receiving $77.50 per share in cash – a 34% premium over Zendesk's closing stock price on June 23 – once the transaction closes.

Figure 1: Private equity firms Permira and Hellman & Friedman agree on acquisition of SaaS player Zendesk.
 (Source: tofino/Alamy Stock Photo) Private equity firms Permira and Hellman & Friedman agree on acquisition of SaaS player Zendesk.
(Source: tofino/Alamy Stock Photo)

The deal's value is well down on an offer made by a consortium of private equity firms in February, which valued the company at around $17 billion ($127-$132 per share). Zendesk's board of directors – surely kicking themselves now – booted that offer.

"The non-binding proposal significantly undervalues the company and is not in the best interests of the company and its shareholders," bristled the board at the time.

Time for a rethink

Fast forward four months and the boardroom mood music has clearly changed.

Carl Bass, lead independent director at Zendesk, said a "range of factors" was considered before accepting the new offer, which tellingly included "current and anticipated market conditions, business momentum and long-term outlook."

Bass added that the board, after "working constructively with major shareholders," concluded that the transaction was the best way forward.

No doubt this included discussions with activist investor JANA Partners, which was not overly impressed when Zendesk's top brass knocked back the $17 billion bid. Only days after the rejection, JANA gave notice to the board it would seek to nominate four directors.

Want to know more? Sign up to get our dedicated newsletters direct to your inbox. The board voted unanimously in favor of the bid from Permira and Hellman & Friedman. The board was probably chastened after financial markets took a dim view of Zendesk's strategic review, published June 9, which concluded that it was in the company's best interests to continue as an independent, public entity. Zendesk CEO and founder Mikkel Svane described the $10.2 billion sale as a "new chapter," and that with Hellman & Friedman and Permira's support "we'll continue to execute on our long-term strategy with our customers as our top priority." Related posts: Gartner: SaaS leads in public cloud services — Ken Wieland, contributing editor, special to Light Reading

About the Author(s)

Ken Wieland

contributing editor

Ken Wieland has been a telecoms journalist and editor for more than 15 years. That includes an eight-year stint as editor of Telecommunications magazine (international edition), three years as editor of Asian Communications, and nearly two years at Informa Telecoms & Media, specialising in mobile broadband. As a freelance telecoms writer Ken has written various industry reports for The Economist Group.

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