The Top 20 Bridge Builders

Light Reading identifies the leading communications service providers that are Bridging the Chasm by integrating, and innovating with, their network and IT assets

June 14, 2011

28 Min Read
The Top 20 Bridge Builders

Light Reading believes that the ability and desire to integrate, manage and exploit a wide range of networking and service provider IT (SPIT) capabilities as part of a broader business and operational transformation is going to be critical to the world's communications service providers (CSPs) within the next few years. We've called that networks + IT integration process Bridging the Chasm, and have laid out our views in Bridging the Chasm: A Manifesto and this video interview below:

{videoembed|203363}The key question to consider now is: Are any CSPs doing anything about this? Are there any "bridge builders" that are breaking down the traditional barriers between their networking and IT teams and reaping the benefits of a converged technology deployment and service creation strategy?

The answer, we're glad to say, is "Yes." We've picked 20 of them, profiled below by clicking on each company name:

The Top 20 "Bridge Builders"



Our selection process
We've already talked to one operator, BT Group plc (NYSE: BT; London: BTA), that has taken a top-level decision to unify the management of its networking and IT teams under a single senior executive and seek ways to innovate and create best practices that rely as much on existing and emerging SPIT technologies as they do on the physical infrastructure that underpins every CSP. Here, that executive explains his job to LRTV:

{videoembed|203412}But BT is not alone, as our list shows. We think the companies above are, in one way or another, attempting to Bridge the Chasm. Identifying these operators is not an exact science -- every operator has its own operational idiosyncrasies.

We have looked for common traits and evidence of at least a desire and strategic will to foster a new operational model that brings together the traditional strengths of a telecom operator's chief assets -- its networks and the people that build and run them -- and the back-office capabilities that can transform a telco into a new-age service provider.

Those traits are:

  • A single top-level executive with responsibility for networks and service provider IT functions. This is evidence not only of an integrated approach, but also of high-level support and "buy in" to the strategy, which is essential for any long-term developments.

    • The exposure of network assets to third parties such as applications developers, which can't be adequately or sustainably achieved without the close and ongoing cooperation of network and IT staff.

    • The implementation of a cloud services strategy, again something that can't be achieved without some sort of Bridging-the-Chasm-type efforts, as network and IT assets would need to be developed and managed hand-in-hand to enable such services.

    • Evidence of specific projects (such as advanced policy control-based class of service developments, customer experience data collation and management strategies) that require dedicated and ongoing resources from networks and IT. Such projects may start as ad hoc projects, but could ultimately be the seed from which a Bridging the Chasm strategy grows.

      The final thing to point out here is that we listed the Top 20 in alphabetical order, rather than attempt to rank them in any way. We also sought to identify key individuals who are either influential executives in the Bridging the Chasm process or holding posts that are vital to that process. We hope you'll look at each operator's profile to appreciate the variety of different approaches here.

      Of course, as this is the first attempt to identify these companies and individuals there will undoubtedly be some unwarranted but not deliberate omissions. What we want is for you -- yes, YOU -- to add your suggestions and comments to the message boards below, suggesting companies that, maybe behind the scenes, are in fact Bridging the Chasm and have been overlooked in our global sweep.

      We welcome -- nay, positively encourage -- all communications on any aspect of this topic. It's a moveable feast -- let's not leave it standing still.

      — Ray Le Maistre, International Managing Editor, Light Reading

      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      AT&T Inc. (NYSE: T)
      AT&T has been bringing together its network and IT assets in a number of different instances, most notably in the development of its cloud services.

      "In my world, nearly every service involves the convergence of IT and the CTO," Kevin Peters, CMO at AT&T Business Solutions, told Light Reading recently. "I use the IT operations and the CTO [office] to prove out my services. Cloud services … the zenith of distributed computing … needs both to make them robust."

      AT&T is also increasingly regarding its network as a large computing infrastructure and has set up three Foundry environments (in Texas, Silicon Valley and Israel) where the operator's IT and IP staffers can work with technologists and developers from outside the company to dream up new ideas and create new services. This forward-thinking approach that focuses on the combination of multiple skills is very in tune with the Bridging the Chasm way of thinking. (See AT&T's Dapper Den for App Developers.)

      Key Bridging the Chasm individuals:

      • John Donovan, CTO

      • Thaddeus Arroyo, CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      BCE Inc. (Bell Canada) (NYSE/Toronto: BCE)
      Bell Canada is one of three Canadian carriers on our list and there's a unifying Bridging the Chasm theme that ties them together -- their work on the Canadian OneAPI Pilot with the GSMA and Aepona. (See Aepona Chosen for OneAPI Pilot.)

      The operators involved have been working for years on developing a unified open interface gateway that developers can use to write new applications using multimedia messaging, location, short messaging and payment capabilities that will then be compatible with the service delivery and network platforms of Canada's three main operators. The pilot is currently working on making call control and presence capabilities available to apps developers. That involves a lot of commitment from the network and IT sides of the fence from Bell Canada and its counterparts.

      Key Bridging the Chasm individuals:

      • Stephen Howe, CTO

      • Michael Cole, CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      BT Group plc (NYSE: BT; London: BTA)
      BT is openly vocal about its efforts to combine, and benefit from, its network and IT operations and has a single executive, Clive Selley, who is both CTO and CIO at the U.K. incumbent, responsible for the networks, IT, product development and innovation teams. (See BT's New BIG SPITTER and Why BT Has a Joint CTO/CIO.

      In an exclusive video interview with Light Reading, Selley noted that "there's real evidence that we are getting products to market more quickly and that, as we bring them to market, any faults or flaws are being detected and rectified more quickly because we have process engineers, we have IT engineers, we have network engineers working together in one organizational structure to get the problem fixed." (See Customer Experience Key to BT's CXO Revamp and BT Wants Integrated Network/IT Kit.)

      As the Brits say -- 'nuff said.

      Key Bridging the Chasm individuals:

      • Clive Selley, CTO/CIO

      • Mike Galvin, managing director of research, Innovate & Design

      • Raymond Zhang, chief network & cloud infrastructure architect, BT Innovate & Design



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      CenturyLink Inc. (NYSE: CTL)
      For CenturyLink, it's more about what it's going to be able to achieve in its new form -- that is, following the integration of its multiple acquisitions. That's because Qwest, now part of the family, had already developed a tight package of cloud services. (See Qwest Helps SMEs Avoid Cloud Disaster, Qwest Cloud Courts Middle Market and Qwest, CenturyLink Plan $22.4B Marriage.)

      And, if all goes well, CenturyLink will be adding the significant hosting and cloud service delivery capabilities of the Savvis empire to Qwest's capabilities sometime in the coming months. (See CenturyLink Clouds Up With Savvis Buy.)

      CenturyLink's acquisition strategy is all about planning and integration, as witnessed by Qwest's Business Markets Group. That means post-Savvis, with so many cloud service enablement assets on its hands, Bridging the Chasm would have to play a role in North America's third-largest operator. (See Merger a Boon to CenturyLink Business?)

      Key Bridging the Chasm individuals:

      • Matt Beal, CTO

      • Girish Varma, senior vice president, Information Technology Services



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      China Mobile Ltd. (NYSE: CHL)
      China Mobile is another of the world's leading innovators in the complex but necessary world of open network APIs that enable applications developers to utilize carrier assets to build new services -- and neither the networks nor IT teams can work in that area without each other.

      China Mobile was a founder member of the Joint Innovation Lab (JIL) in 2008, which was created "to promote the development of new mobile technologies, applications and services." (See Mobile Giants Team Up.)

      That group formed the basis of the Wholesale Applications Community (WAC) , which is working on an open platform for the development and distribution of mobile and Internet applications. (See MWC 2010: Operators Form WAC Pack for Apps Push and Operators Have a WAC at Apps .)

      China Mobile is also very focused on building a network that is capable of supporting the next wave of IP connectivity, or "The Internet of Things," as it's known, a focus that involves "exploring new models to build comprehensive business platforms." It's also at the forefront of a project that is exploring whether OSS capabilities can be housed in the cloud for dynamic deployment by multiple stakeholders, a radical development that can't be achieved without intense cooperation between networks and IT staff.

      Along with its development of flat, all-IP network architectures, including the promotion of a global LTE TDD ecosystem, China Mobile is slowly migrating towards an operational set-up that blurs the boundaries between networks and IT.

      Key Bridging the Chasm individuals:

      • Liu Aili, executive director and VP with responsibility for network operation, business support, information management and information security

      • Bill Huang, general manager, China Mobile Research Institute



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Colt Technology Services Group Ltd
      Colt is a living, breathing (you know what we mean!) example of Bridging the Chasm.

      The pan-European business services provider recently brought together its network and IT operations, along with its R&D team, into a single "service unit" called Infrastructure Services to better support its managed IT services and cloud services offerings. (See Colt, Unisys Team for Cloud Services , Colt Intros Apps-Centric SLAs, Colt Offers vCloud and Colt Reaches for Clouds .)

      And in true Bridging the Chasm fashion, Colt approached that transformation as not just a technology challenge but as a corporate culture shift that had to be understood and adopted by all the staff.

      The company no longer regards itself as a telecom company but as an information delivery company. To support that, Colt's main key performance indicators (KPIs) are increasingly those that pertain to customer service and time to market, rather than ARPUs and minutes of use.

      Key Bridging the Chasm individual:

      • Mark Leonard, executive vice president, Infrastructure Services Unit



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Deutsche Telekom AG (NYSE: DT)
      Of all the world's Tier 1 carriers, Deutsche Telekom perhaps exemplifies the Bridging the Chasm philosophy more than any other, as the operator's CTO and CIO sing from the same hymn sheet about a network, SPIT and human resources transformation process that involves joint decisions every step of the way.

      For the full story, read Mgmt World: DT Bridges the Chasm, our recent report on the joint presentation by the CTO and CIO at the Management World event in Dublin.

      In addition, Deutsche Telekom's eight-strong management board includes a CTIO (chief technology and innovation officer) in the form of Edward Kozel, who has overall responsibility for all technology issues.

      Key Bridging the Chasm individuals:

      • Edward Kozel, CTIO

      • Olivier Baujard, CTO

      • Steffen Roehn, CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Orange (NYSE: FTE)
      There are many parts of the France Telecom/Orange empire where Bridging the Chasm efforts are being undertaken -- the operator is a board of directors company at the Wholesale Applications Community (WAC) that is developing an open platform for applications developers to work with telcos, for example, and has also been developing its Orange Partner Connect program to work directly with the developer community. (See Orange Woos Mobile Apps Developers.)

      The Enterprise Communication Services division, including Orange Business Services (OBS), is the heart of its converged network and IT efforts, though, especially in the development of its cloud services. (See Orange Touts Cloud Wins and Alliance Gives Orange's Cloud an Edge.)

      Light Reading saw first hand the work that went in to the development of OBS's cloud services in late 2009, and talked to some of the people involved -- a combination of IT experts and telecom network technicians. Just the right mix! (See Orange Unveils Cloud Formation.)

      Key Bridging the Chasm individuals:

      • Thierry Bonhomme, executive VP, Networks & Carriers and R&D

      • Vivek Badrinath, executive VP, Enterprise Communication Services



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Global Crossing (Nasdaq: GLBC)
      Like Colt, Global Crossing has a more focused target market and less onerous resources that need to be shuffled than a giant Tier 1 operator, but it still has to work hard to make that leap from old-school telco to new-fangled information services provider.

      And again, cloud services strategy is at the heart of this operator's Bridging the Chasm move. Read Global Crossing Brings IT Staff to the Fore to find out the whole story.

      The executive at the heart of Global Crossing's developments in this area is Anthony Christie, who describes how the dual role of CTO/CIO "became a natural fit" at the carrier in this blog.

      Then, of course, there's the potential speed-bump that is the proposed merger with Level 3 Communications Inc. (NYSE: LVLT), though it seems Level 3 has also been taking notes and has been implementing a Bridging the Chasm strategy of its own. And together the two operators should make a powerful cloud services supplier with a distributed network and content delivery network (CDN) capabilities. (See Level 3 Buying Global Crossing , GC Goes 'Network-Centric' for the Cloud.)Key Bridging the Chasm individual:

      • Anthony Christie, CTO/CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Globe Telecom Inc.
      Globe Telecom, the second-largest mobile operator in the Philippines with more than 27 million customers, has taken some brave steps during the past few years to introduce a new service delivery platform, working with IBM and NSN to open up its APIs to developers and to develop creative charging solutions to maximize the revenues from its mostly pre-paid mobile customer base.

      The introduction of IBM's Service Provider Delivery Environment (SPDE) in partnership with NSN was a major Bridging the Chasm moment as the deployment could not have been completed without the involvement of an initially skeptical network operations team.

      Globe is also notable for having a single executive, Rodell Garcia, who is not only CTO but also head of Network and IT Transformation and head of Globe's Information Systems Group. He was previously the operator's CIO.

      Key Bridging the Chasm individual:

      • Rodell Garcia, CTO, head of Network and IT Transformation and head of Globe's Information Systems Group



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      NTT Group (NYSE: NTT)
      Across most of its various operations, NTT has been breaking down the barriers between networks and IT for years, with the introduction more than 10 years ago of its revolutionary i-mode mobile Internet service by its Docomo business. It has a number of R&D centers that focus on network technology developments and ICT applications.

      The operator is a board of directors member of the Wholesale Applications Community (WAC) and has developed a sophisticated line-up of cloud services for its domestic and international customers. (See NTT Offers Cloud Network Service and NTT Com Trials Mobile Cloud Service.)

      The Japanese giant is particularly keen on the cloud services delivery potential of LTE, which it believes has the necessary latency and packet loss attributes to meet the SLA levels that cloud services users demand. (See NTT Docomo Launches LTE Service and Docomo Links LTE to the Cloud.)

      And NTT signaled its intent to become a true global integrated telecom/IT player last year with the announcement of its plan to buy IT solutions specialist Dimension Data, a deal it completed in late 2010. (See NTT Splashes $3.2B on DiData.)

      Key Bridging the Chasm individuals:

      • Mitsunobu Komori, CTO and MD of R&D Centre, NTT Docomo

      • Doug Junkins, NTT America CTO/CIO and VP of IP development



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Reliance Communications Ltd.
      India's second-largest mobile operator, with more than 135 million connections (end of March figures), has been bringing its networks and IT staff together for some time now, according to CIO Alpna Doshi.

      She tells Light Reading that the "networks and IT [teams] work very closely at Reliance. There are parts of the network which are closely linked to IT, so in a way the teams are already integrated. In fact, we follow a policy of rotating people between IT, network and business." (See RCom Tries to Bridge the Chasm.)

      So there we have it -- Rcom's doing it!

      Key Bridging the Chasm individual:

      • Alpna Doshi, CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Rogers Communications Inc. (Toronto: RCI)
      Cable operator Rogers is in our Top 20 because of Rogers Wireless Communications Inc. (NYSE: RCN; Toronto: RCM)'s long association and cooperation with Canada's other two main operators towards developing an open access platform for apps developers. (See the Bell Canada entry and Sprint: Clearwire Buy Not in the Cards .)

      Key Bridging the Chasm individuals:

      • Bob Berner, CTO

      • Jerry Brace, CIO



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      SoftBank Corp. Like other large communications services providers, Japan's Softbank has a number of operations that are benefiting from cooperation between the network and IT teams and the company has an aggressive mindset to be innovative and keep ahead of its rivals. (See MWC 2011: SoftBank CEO Bets on the Mobile Web .)

      SoftBank Mobile Corp. , which has more than 26 million customers, was a founding member of the Joint Innovation Lab that provided the platform for the development of the Wholesale Applications Community (WAC), and remains a WAC board of directors company. (See Operators Have a WAC at Apps .)

      Its sibling operator, fixed-line player SoftBank Telecom Corp. , has been busy developing a cloud services portfolio, including one service called White Cloud, and has just formed a cloud joint venture with Korea's KT. (See Softbank Joins VMware Program.)

      Key Bridging the Chasm individual:

      • Junichi Miyakawa, CTO, SoftBank Mobile



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Sprint Corp. (NYSE: S)
      It might be hard to look beyond the beleaguered front of house currently, but Sprint has been working towards Bridging the Chasm for a while now, especially by forging ahead with its efforts to broker a relationship with apps developers.

      Following early standalone developments, Sprint is now basing its open API strategy around Neustar's hosted mobile service creation platform called Intelligent Cloud. That platform gives its developers access to Sprint APIs for location, messaging, presence and more, something that requires the buy-in and involvement of the network team as well as management by the IT team.

      Key Bridging the Chasm individual:

      • Steve Elfman, president, network operations (networks and IT)



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Swisscom AG (NYSE: SCM)
      Swisscom realized some time back that as networks moved to all-IP a different approach to infrastructure and SPIT was needed. So in 2007 it introduced a transformation strategy that called for the "switchover to a modern IT- and IP-based network platform," created a single unit to manage all technology (Networks and Informatics) and made Guido Garrone its head.

      Now Garrone has returned to Italy, where he had been responsible for network and IT developments at FastWeb before transferring to parent company Swisscom, and Heinz Herren has taken over as the main bridgebuilder. (See Swisscom Names Network/IT Chief.) Key Bridging the Chasm individual:

      • Heinz Herren, head of Network & IT Division



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Telefónica SA (NYSE: TEF)
      The Spanish giant has a lot going on in terms of major projects that require network and IT team cooperation, much of it based around the development of application development and service delivery platforms, though the company has also developed cloud services and worked with online mobile telephony pioneer fonYou Telecom SL . (See Telefonica Gets Cloudy with fonYou and Euronews: Telefonica Buys Into the Cloud.

      Its chief efforts have been with the rollout of a service delivery platform supplied by Huawei Technologies Co. Ltd. upon which the operator has been inviting developers to build new applications. The introduction of that platform has, according to Greg Jacobsen, global head of Capgemini 's Telecom, Media & Entertainment division, helped Telefónica reduce its time to market for new applications from six to 12 months to six to 12 weeks. (See Telefónica to Go Global With Huawei SDP.)

      But it has also created a new unit called BlueVia that builds upon that model and extends it by hooking into Microsoft Corp. (Nasdaq: MSFT)'s army of 6 million .NET developers, giving them a ready made and affordable route to the international operator's mobile customer base. (See Microsoft Gives Telefónica an Apps Edge .)

      Key Bridging the Chasm individual:

      • Julio Linares Lopez, chief operating officer

      • Telefónica BlueVia head José Valles



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Telus Corp. (NYSE: TU; Toronto: T)
      The last, but not least, of the Canadian trio, Telus has long been Bridging the Chasm.

      Not only has it been involved in the Canadian OneAPI Pilot with Bell Canada and Rogers, but its network and IT teams have been doing all sorts of projects and developments jointly, the operator's CTO Ibrahim Gedeon told a London SPIT conference late last year. (See OSS: The Missing Link.)

      He said the physical and cultural integration of a carrier's IT and networks capabilities is necessary if an operator is to fully capitalize on the revenue-generating opportunities afforded by its back-office systems, and opined that "the people best suited to applications development are the OSS guys."

      Key Bridging the Chasm individuals:

      • Ibrahim Gedeon, CTO

      • Kevin Salvadori, executive vice president, Business Transformation & Technology Operations



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Verizon Communications Inc. (NYSE: VZ)
      Verizon has pinned its flag very firmly to the open API development and cloud services masts in recent years, so qualifies as a bridgebuilder even if, on the surface, it looks like a very traditional telco operation and set-up.

      In terms of cloud developments, the U.S. giant has created an autonomous development and organization team that includes experts from multiple functions within Verizon, including network operations, IT and data center operations. That's a classic Bridging the Chasm maneuver. (See Verizon Crashes Silos to Build Clouds.)

      And Verizon has really bought into the cloud services vision, launching multiple targeted services and splashing $1.4 billion on managed IT infrastructure specialist Terremark. (See Verizon Taps Terremark for $1.4B, Verizon, VMware Create Cloud Services, VZ Biz Intros Cloud-Based SaaS and Verizon Puts Security in the Cloud.)

      The operator's mobile business has also been active in the applications enablement space, joining the Joint Innovation Lab consortium prior to its folding into the WAC, where Verizon Wireless is a board of directors company. (See Operators Have a WAC at Apps and Verizon Joins Widget Initiative.)

      Key Bridging the Chasm individuals:

      • Tony Melone, CTO

      • Roger Gurnani, CIO

      • Patrick Verhoeven, manager, Cloud Services

      • Andy Shulman, director of new services and solutions, Verizon Business



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



      Vodafone Group plc (NYSE: VOD)
      Then global mobile giant has been pushing the boundaries of mobile Internet applications development for some time with the construction of its Betavine platform-as-a-service (PaaS) offering for mobile apps developers and its involvement in the Joint Innovation Lab and WAC.

      It also has an interesting executive structure, with a group CTO, Steve Pusey, who then has three senior managers working with him, performing three critical, interrelated roles in a Bridging the Chasm fashion: a group technology strategy director, responsible for new applications strategy and development; a group chief information officer; and a group networks director.

      Vodafone has a vacancy for one of these key posts currently as the operator recently lost its group technology strategy director, Jai Menon, who returned to India after a brief stint in the U.K. (See Vodafone Seeks New Tech Strategy Guru.)

      Key Bridging the Chasm individuals:

      • Steve Pusey, CTO

      • Albert Hitchcock, group CIO

      • Andy MacLeod, group networks director



      We'll be talking more about these issues, delving deeper into all aspects of Bridging the Chasm and identifying those operators that are leading by example at our exclusive Executive Summit event in Florida during October. To get more information about this invitation-only event, click here.



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