Google Both Best Telco Partner & Biggest Threat – HR Survey

Web giant Google has been voted the best partner for communications service providers as well as the biggest threat to their interests in a survey carried out by Heavy Reading, Light Reading's market research division.

The findings reflect growing interest in partnerships between telcos and so-called web-scale Internet companies (or WICS), according to Heavy Reading , but also highlight the lingering concern that WICs pose an existential threat to the telco business.

This year has seen a number of high-profile tie-ups between WICs and telcos, including a potentially game-changing partnership between Amazon Web Services Inc. and AT&T Inc. (NYSE: T) in areas including IoT (the Internet of Things), security and enterprise services.(See AT&T & AWS: A Powerful Combo.)

At the same time, WICs continue to provide a range of communications offerings over telco networks, eroding revenues from traditional operator services.

Some 36% of service provider respondents to Heavy Reading's survey picked Google as the best partner for telcos, putting the search-engine giant ahead of WIC rivals such as Amazon.com Inc. (Nasdaq: AMZN) (which scored 23%), Microsoft Corp. (Nasdaq: MSFT) (12%) and Facebook (just 10%).

Yet about two thirds of them also identified Google (Nasdaq: GOOG) as the biggest threat, said Patrick Donegan, chief analyst with Heavy Reading, during a presentation of survey results at Light Reading's Executive Summit this week in Rome.

Google has recently been at pains to play down its challenge to the service provider community. During a conference in October, Mike Blanche, who heads up strategic telco partnerships for Google, insisted that Google was competing against telcos in only a small number of areas. (See Google Not Trying to Be Major Telco Rival, Says Exec.)

Since then, of course, Google appears to have scaled back some of its telco-like activities, bringing a halt to its Google Fiber project -- which saw the company investing in high-speed broadband networks. (See Google Fiber Hits Pause Button, Scales Back.)

Nevertheless, a number of telcos believe a WIC will at some point buy a Tier 1 operator. About a quarter of the telco respondents to Heavy Reading's survey said this would "definitely" happen. And according to Donegan, not a single respondent said that it "definitely" would not.

"I think it is highly likely," said Donegan during a morning presentation, speculating that Amazon or Google might be interested in a company such as Zayo, which operates dark fiber and data center networks across North America and Europe.

Want to know more about cloud services? Check out our dedicated cloud services content channel here on Light Reading.

However, it is not just the service providers that are being challenged by the WICs. Through its Telecom Infra Project (TIP), social networking giant Facebook is trying to reduce the costs of the equipment used in access networks, with implications for equipment suppliers.

Heavy Reading's survey canvassed telco vendors on their views about TIP, and the results indicate it is being taken very seriously. Just 6.2% described TIP as a "waste of time," with 27.2% agreeing it is an "important contribution that will be effective in lowering the cost of network equipment."

Regardless of the TIP move, players from various parts of the value chain are now converging on the service provider space. "We are all service providers now," says Donegan. "The term 'service provider' has ceased to have the meaning it once did."

Examples of that transformation, he says, include the launch of a security service by AWS, or the introduction of cloud-based offerings by security vendor Arbor Networks .

Network slicing, whereby differentiated network services are offered over the same infrastructure, could open up further opportunities for companies that have not traditionally been recognized as telecom operators.

Nokia Corp. (NYSE: NOK), for example, sees a huge opportunity to provide public-safety systems over existing 4G networks. (See Nokia: A Global Network Operator for the Enterprise?)

The Finnish vendor has announced plans to expand into a range of vertical sectors "adjacent" to its mainstream telco market and in some instances is already operating networks on behalf of large enterprise customers, with zero telco involvement.

— Iain Morris, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, News Editor, Light Reading

brooks7 12/12/2016 | 12:59:55 AM
Re: Google Fiber Frontier....


Michelle 12/10/2016 | 3:17:43 PM
Re: Google Fiber @brooks I'll see you here in 2 years! 


Which telco would you expect to make that buy?
brooks7 12/8/2016 | 3:17:46 PM
Re: Google Fiber I means it.

Expect Google to sell Google Fiber in about 2 years.

Michelle 12/8/2016 | 2:30:11 PM
Re: Google Fiber @brooks never say never unless you really mean it (never)


danielcawrey 12/7/2016 | 9:36:10 PM
Re: Google Fiber This is all just proof of how big Google has become. 

In some ways, Google is helpful to telcos. It offers cheap software and cloud computing services that these companies buy. But at the same time, it's move into fiber has been a scary proposition for many - fears that may end up not coming to fruition. 
brooks7 12/7/2016 | 7:03:21 PM
Re: Google Fiber Kelsey,

Since Google recently capped Google Fiber (see articles on LR about a month ago), "Never" would be my answer.


iainmorris 12/7/2016 | 5:45:31 PM
Re: Please explain acronym Ha, good point. It should have said web-scale Internet companies, not giants. Now amended.
Kelsey Ziser 12/7/2016 | 4:22:09 PM
Google Fiber There's a sign on a window downtown that says "Fiber is coming" and when I pass by it I think, "when?" Any thoughts on when/if Google will move forward with Google Fiber?
rgrutza600 12/7/2016 | 10:46:07 AM
Please explain acronym How does "web-scale Internet giants" come out WICS?  
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