Customer Experience Management involves understanding the touch points between the customer and the operator over the lifetime of their relationship. Huawei's SmartCare provides operators with an end-to-end view of the customer.

February 8, 2013

Customer Experience Management involves understanding the touch points between the customer and the operator over the lifetime of their relationship. Huawei's SmartCare provides operators with an end-to-end view of the customer.

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