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Managed Services

Reliance Comms Hands Ericsson a Major Managed Services Deal

STOCKHOLM -- Reliance Communications Limited has signed a seven-year full-scope managed services agreement with Ericsson (NASDAQ:ERIC) to operate and manage their wireline and wireless networks across India. Ericsson will also take over responsibility for the field maintenance, network operations and operational planning of Reliance Communications' 2G, CDMA and 3G mobile networks.

This strategic pan-Indian deal is an expansion of the existing agreement, which enables Ericsson to deepen its partnership with Reliance Communication and extends its managed services footprint nationwide across all the 22 circles in India. This is the first pan-Indian managed services deal for Ericsson.

Ericsson will streamline Reliance Communication's operations by bringing all aspects of fiber, mobile networks and wireline access networks to Reliance Communications' wireless and Global Enterprise Business, across differentiated product lines. Ericsson will deliver world-class customer experience using Centralized Network Operations Center and bring in operational efficiencies and optimization using its global expertise.

Ericsson will be responsible for network operations, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network. The integration is effective as of December 1, 2014.

Ericsson AB (Nasdaq: ERIC)

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