Masergy provides an AI boost for enterprise network management.

Mitch Wagner, Executive Editor, Light Reading

September 10, 2019

2 Min Read
Masergy Puts a 'Virtual Engineer' in Enterprise Networks

Masergy is introducing a "virtual engineer" to help enterprises optimize their networks. But does it require virtual coffee? [Editor's note: GREAT QUESTION!!]

The SD-WAN, cloud communications and security provider introduced Masergy AIOps on Tuesday. It's a console that uses the principles of AI for IT operations to allow enterprise customers to better manage their network connection using artificial intelligence and machine learning.

Masergy AIops provides a "digital assistant" for network, security and application optimization, the company said in a statement. "Masergy AIOps acts as a virtual engineer embedded into Masergy's Intelligent Service Control customer portal, supporting the administration and optimization of global software defined networks," the company said.

Masergy AIOps is designed to cut through the noise of network alerts and recommendations to deliver only what operators need to see to enhance application performance, predict bandwidth needs and optimize throughput based on anomaly detection and predictive analytics, Paul Ruelas, Masergy director of network products, tells Light Reading.

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Masergy monitors networks for optimization for 65 separate use cases, including: server characteristics -- when a server spontaneously changes functions, for example, becoming a fileserver, indicating a possible attack; network saturation; packet loss; and asymmetrical routing, Ruelas says.

Why this matters
Service providers are facing a business challenge to go beyond providing mere connectivity -- the "dumb pipe" challenge -- to provide greater value to enterprise and consumer customers. Masergy AIops addresses that challenge (in the enterprise market, in this case) by giving organizations the tools to optimize connectivity and ensure performance for mission critical cloud applications.

In a similar vein -- seeking to make itself invaluable to an enterprise's day-to-day operations -- Masergy introduced a managed WiFi service in February, adding support for WiFi management as well as applications, security and SD-WAN.

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About the Author(s)

Mitch Wagner

Executive Editor, Light Reading

San Diego-based Mitch Wagner is many things. As well as being "our guy" on the West Coast (of the US, not Scotland, or anywhere else with indifferent meteorological conditions), he's a husband (to his wife), dissatisfied Democrat, American (so he could be President some day), nonobservant Jew, and science fiction fan. Not necessarily in that order.

He's also one half of a special duo, along with Minnie, who is the co-habitor of the West Coast Bureau and Light Reading's primary chewer of sticks, though she is not the only one on the team who regularly munches on bark.

Wagner, whose previous positions include Editor-in-Chief at Internet Evolution and Executive Editor at InformationWeek, will be responsible for tracking and reporting on developments in Silicon Valley and other US West Coast hotspots of communications technology innovation.

Beats: Software-defined networking (SDN), network functions virtualization (NFV), IP networking, and colored foods (such as 'green rice').

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