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BCE 2016: Focus on the Customer 6/7/2016 Get Link to this Video https://www.lightreading.com/services/managed-services/bce-2016-focus-on-the-customer/v/d-id/723865 Please use the Share button in the video player for embed code Login 50% 50% Tweet For Chris MacFarland, chairman and CEO of Masergy, it's all about the customer experience, and how to make it better. (1 Comment) \| Comment \| Print \| RSS Comments Newest First \| Oldest First \| Threaded View ADD A COMMENT [close this box] Login 50% 50% kq4ym, User Rank: Light Sabre 6/19/2016 \| 10:11:35 AM Customer First MacFarland has it right in the emphasis to put the customer out there in front. Getting to a good customer experience can only lead to long term gains. Unfortunately there still some who look for the short term bottom liine, and don't give the customers credit for their real role in providing that profit and ROI over time. Reply \| Post Message \| Messages List \| Start a Board		Educational Resources sponsor supplied content Case Study: Vodacom Partners with Intelsat to Deliver Rural Cellular Services in the DRC The State of Global Broadband Connectivity Infographic Expanding Into New Markets? 5 Considerations to Do It Profitably It’s HERE- the Missing Piece Educational Resources Archive Featured Video Upcoming Live Events Network Virtualization & SDN Americas September 17-19, 2019, Dallas, Texas Cable Next-Gen Breakfast Series @ SCTE’s Cable-Tec Expo October 1-2, 2019, New Orleans, Louisiana 5G Transport & the Edge October 10, 2019, New York, New York 5G Network & Service Strategies @ MWC19 Los Angeles October 22, 2019, Los Angeles, CA Software-Driven Operations November 5, 2019, London, England Global Telecoms Awards November 7, 2019, London, UK Cable Next-Gen Europe November 14, 2019, Maritim Hotel, Berlin 2020 Vision Executive Summit December 3-5, 2019, Vienna, Austria Cable Next-Gen Business Strategies December 3, 2019, New York, New York Cable Next Gen-Technologies & Strategies March 16-18, 2020, Embassy Suites, Denver, Colorado Big 5G Event May 18-20, 2020, Irving Convention Center, Dallas, TX All Upcoming Live Events Upcoming Webinars September 4, 2019 Disaggregated Networking Technology: What's behind the promises of the new web-scale disaggregated router? September 10, 2019 Leveraging Routing Analytics to Enable Intent-based Automation September 11, 2019 How to Get Extraordinary Value Out of 5G With Agile Operations September 18, 2019 Doing More With Less - How to Get More Out of Your HFC Network While Holding the Line on Opex September 19, 2019 Bringing HDR video to Life October 17, 2019 Automating the Cable Network November 14, 2019 Securing the Cable Network December 12, 2019 Virtualizing the Cable Architecture Webinar Archive Partner Perspectives - content from our sponsors Industry's First Commercial Feasibility Industry Report on 5G Network Slicing for Smart Grid & 5G Network Slicing Business Opportunities for Multimedia White Paper By Huawei 5G-Enabled Smart Healthcare Services Make a Huge Difference in Our Lives: No More 'Getting There Too Late' By Huawei User Plane Innovations Enable Profitable 5G Service By Alex Quach, General Manager, Wireline & Core Network Division, Intel How SOC & CEM Enhance the Customer Journey By RADCOM China Mobile's Su Yu: 5G Drones Unleashing Huge Value By Huawei All Partner Perspectives Slideshows France's Bike Fest Demands Tour de Force From Orange Post a Comment \| Read (5 comments) Scenes From Sprint's Big 5G Launch (3) The Big 5G Event: Photos (0) More Slideshows

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