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Managed Services

BCE 2016: Focus on the Customer

For Chris MacFarland, chairman and CEO of Masergy, it's all about the customer experience, and how to make it better.

kq4ym 6/19/2016 | 10:11:35 AM
Customer First MacFarland has it right in the emphasis to put the customer out there in front. Getting to a good customer experience can only lead to long term gains. Unfortunately there still some who look for the short term bottom liine, and don't give the customers credit for their real role in providing that profit and ROI over time.
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