Helping frustrated customersHelping frustrated customers

Like many of us who started out in telecommunications, I have spent most of my sales career in the fulfillment business. My teams would work with enterprises of all sizes to identify which solutions met their voice and data needs. Then in concert with our operations and engineering teams, we would deliver the goods to meet specified Service Level Agreements.

But over the last few years, I have seen this model radically change. Newer technologies, such as low latency edge compute solutions and adaptive networking, are driving growing acceptance of a subscription-based model that places greater control in the hands of our customers. With access to our newest digital assets, they can independently design and build their own infrastructure directly on the Lumen platform.

A new age of frustration