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Empirix launches automated regression testing as a service
June 26, 2012
BEDFORD, Mass. -- Empirix today announced the availability of Empirix Regression Testing as a Service (Empirix RTaaS), a new quality assurance solution for ensuring that existing services are not negatively impacted when changes are introduced into complex contact center environments. It combines industry-leading Empirix Hammer Test technology with customizable services for auditing contact center operations, assessing customer experience and designing test plans. With reliable, consistent, repeatable testing, Empirix RTaaS measures the impact of changes on switching, routing, interactive voice response (IVR) and agent desktop solutions prior to their deployment to preempt customer-impacting issues, speed deployment cycles and cut project costs.
“Customer care and marketing professionals know that contact center and IVR performance is critical to providing a high-quality customer experience. They are starting to appreciate how pre-deployment regression testing has a direct impact on the quality of their service,” said Dan Miller, senior analyst and founder, Opus Research. “Empirix RTaaS provides a reliable and repeatable regression testing process designed to assure higher quality user experiences efficiently and cost-effectively.”
Empirix Inc.
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