Edgewater Tests VoIPEdgewater Tests VoIP

SANTA CLARA, Calif. -- Edgewater Networks, Inc. announced today the availability of active line VoIP testing for EdgeMarc Network Services Gateways and the EdgeView VoIP Support System. Active line VoIP testing is an integrated on-demand troubleshooting tool offered in the EdgeMarc and EdgeView products that allows Service Providers and Enterprise customers to place test VoIP calls to and from deployed EdgeMarcs without requiring remote assistance from field technicians or end-users.Active line VoIP testing works in conjunction with existing passive call quality measurement features to provide both call path validation and listening quality measurements to network operators. This powerful combination of integrated tools in the Edgewater Networks solution simplifies VoIP installations and reduces the complexities usually associated with troubleshooting distributed VoIP networks.

Active line VoIP testing is performed using the EdgeMarc Network Services gateways as a testing endpoint to make or receive VoIP calls that are initiated using the EdgeView VoIP Support System or by any standard IP phone, cellular phone or analog phone. Network impairments that negatively affect overall call quality are sent in real time by the EdgeView system to network operators and a complete picture of call quality is reported at the completion of the test call. These quality metrics include Mean Opinion Scoring (MOS), jitter, packet loss, latency and much more.

Network operators use these testing methods to validate new installations, troubleshoot real-time call quality problems and monitor VoIP connectivity without having to involve end-users, dispatch field technicians or install and manage external testing probes.

“Integrating this new test capability into the Edgewater Networks solution continues our promise of reducing operating expense and creating higher end-user satisfaction for VoIP deployments. We have eliminated the need for secondary probes simplifying the network deployment, ” said David G. Norman, Chief Executive Officer of Edgewater Networks, Inc. “The test capability is built into the EdgeMarc Network Services Gateways already being deployed at each office location for other critical VoIP and data related services.”

Edgewater Networks Inc.