SYDNEY -- Clarity, the award-winning provider of unified solutions designed to simplify the operations of communication service providers, today announced that its award winning Business Quality Manager product is now available for general release.
Clarity Business Quality Manager (BQM) extends the concepts and processes used in service quality management, to the measurement of key processes across the entire telecommunications business.
Clarity BQM provides sophisticated data aggregation and presentation tools to help operators make real-time decisions in order to measure and improve key business performance KPIs, such as customer experience, service quality, network efficiency and operational efficiency.
Currently in deployment at a leading Asian carrier, the importance of Clarity BQM to the telecommunications industry was recently recognized with Clarity being awarded the prestigious 2011 Stratecast | Frost and Sullivan Global Innovation Award for Network Services.
Clarity International Pty Ltd.