Broadband services

Stick a Fork in It: The Charter Deals Are Done

What a way to end the Internet & Television Expo.

Following final regulatory approvals last week, Charter Communications Inc. has now officially closed on its acquisitions of Time Warner Cable Inc. (NYSE: TWC) and Bright House Networks . Tom Rutledge will lead the new company as President and CEO, as well as Chairman of the Board. Charter now has more than 25 million customers and a subscriber footprint that spans 41 states.

Source: Charter transaction materials
Source: Charter transaction materials

"I want to thank the management teams and all of the employees at Charter, Time Warner Cable and Bright House Networks for their hard work over these past 12 months," said Rutledge in a statement. "Despite much distraction, they kept their focus on the customer, and as a result, today we join together three companies, each operating with tremendous momentum. Current Bright House Networks and Time Warner Cable customers won't see many changes right away, though in the coming months they will begin to hear more from us about the Spectrum brand, and the product improvements and consumer friendly policies that come with it. Charter's objective is to provide high quality products at great prices, and back it up with excellent customer service, and we intend to continually improve the way we do business in order to be the very best at what we do."

— Mari Silbey, Senior Editor, Cable/Video, Light Reading

KBode 5/19/2016 | 4:39:03 PM
Re: The new reality Judging by the ACSI scores, CHarter's only marginally better than Time Warner Cable in both Broadband and TV support and service. These companies have such low ratings because (especially on the TV side) of limited competition. That's only getting worse as AT&T and Verizon give up on DSL, and I'm not sure any volume of branding massage will fix that.
mendyk 5/19/2016 | 1:26:57 PM
The new reality I guess if you SAY you have "tremendous momentum" and "customer friendly policies" then it's true. As far as reported customer satisfaction goes, the new entity has a lot of headroom for improvement.
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