Acumen Puts Cable in the Cloud

Cable in the Cloud program leverages software-as-a-service or cloud computing for sales and service business support systems

April 2, 2009

1 Min Read

VIENNA, Va. -- Acumen Solutions, a leading business and technology consulting firm with offices across the U.S. and in Europe, announced today the availability of their Cable in the Cloud program for the cable industry that effectively leverages software-as-a-service or cloud computing for Sales and Service business support systems. This offering enables Cable/MSO companies to rapidly deploy customized applications that address some of the most pressing issues facing the cable industry today – cost effectively improving how they sell and service business and residential customers (including new product launches such as wireless).

The Cable in the Cloud program focuses upon optimizing sales, marketing, and CRM operations, improving customer service, reducing the cost of sales, and designing forward looking IT Roadmaps. Acumen Solutions specializes in integrating applications in the cloud such as with legacy sales, billing (i.e. Convergys, Amdocs, CSG), OSS, facility mapping, and other key enterprise systems, and deploying state-or-the-art web-based e-commerce systems. Acumen Solutions has completed enterprise-class cloud computing projects at three of the five top cable companies in the United States.

“Our company is committed to providing our customers with the highest-quality, customer service experience. Thanks to Acumen Solutions, we have been able to deliver improved customer satisfaction by reinventing our contact center support systems in the cloud,” said RCN Senior Vice President, Customer Care & President, Business Services, PK Ramani. “Acumen Solutions is a leader in delivering this type of thought-leadership and high quality project results. They really understand the cable and telecommunications industry and are unmatched at optimizing our business systems using state-of-the-art applications.”

Acumen Solutions Inc.

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