TeleWare Adjusts Program
“Hosted telephony is relatively straightforward from a service delivery perspective, but each customer’s requirements and local conditions vary and this is why accreditation is so important,” explains Lesley Hansen, Group Marketing Director for TeleWare plc. “Some projects are simple, while others are complicated by local considerations such as broadband provider, firewall or encryption configuration needs and application integration issues, she adds.
“For Hosted Telephony to grow, customers need a benchmark to help them work out the best type of TeleWare partner to approach and an assurance that they have the right skills to implement the most appropriate solution in the right way,” noted Hansen.
To help the channel gain certification, TeleWare has expanded its ongoing training schedule to provide additional free courses which will cover areas such as the implications of security, QoS, application integration, VoIP over LAN management and many other topics that effect both hosted and CPE based TeleWare partner projects.
The new 3-tier accreditation starts with on-premise software distributors who will, primarily, be offering standard TeleWare on-premises solutions, adding appropriate hardware and network capability and handling implementation, customer training and support jointly with TeleWare. TeleWare Distributors focus on the mid market and Enterprise customers, where a TeleWare solution is providing value add-in application software to a new IP or traditional digital PBX. A Distributor will, typically, handle 90% of a customer project, with TeleWare only becoming involved in installation of any equipment on-site.