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Managed Services

Ericsson Gets IT

6:40 AM -- If you're looking for evidence of the greater focus on Service Provider Information Technology (SPIT) capabilities in the communications sector, then Ericsson AB (Nasdaq: ERIC)'s latest managed services deal provides plenty.

The Swedish vendor's Global Services division, including its Consulting & Systems Integration team, is to run and maintain the data centers of Portuguese cable operator ZON Multimédia for at least two years.

ZON, which has 1.6 million pay-TV and cable broadband customers, is trusting Ericsson to optimize its IT systems, a role that includes defining a services catalog for the operator and incorporating the Information Technology Infrastructure Library (ITIL) language into operational procedures. (See ZON Turns On 360Mbit/s Internet Service and ZON TV Picks Concurrent.)

As we've noted previously, knowledge of standards such as ITIL is going to be key to telecom sector professionals in the coming years. (See Mind Your Language.)

Taking on such a deal looks like a major leap for a traditional telecom company, but it shows how Ericsson's services team has learned from other managed services engagements and how its greater investment in its SPIT capabilities are delivering new business opportunities. (See Ericsson's SPIT Vision, Ericsson + Telcordia: What the Analysts Say, Ericsson to Buy Telcordia and Ericsson Wins SPIT Managed Services Deal.)

— Ray Le Maistre, International Managing Editor, Light Reading

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