Comcast, which has been doing the Twitter thing for about 18 months as a customer care function, has tapped Scott McNulty as "Chief Blogger," but other execs will be chipping in (and some already have) to give the über-MSO more of a direct connection with customers…and maybe even throw a bone to us ink-stained (byte-stained?) wretches once in a while. Anyway, here's the corporate position on what it's all about:
Comcast Voices is just getting off the ground, but we'll put it in our reader to keep tabs. In the meantime, here's a sampling of what's up there now:
- A video of the grand opening of the Sony Style Comcast Labs outlet. (See Quick Pix: Sony-Comcast Goes Retail and Sony, Comcast Rev Up Retail Store.)
- A DVR trick that allows users to jump ahead or back by five minutes. And, no, the post doesn't mention a code that enables a 30-second skip button. (See Skip, Skip, Skip to My Lou .)
- An explanation about how the MSO responded to news that a document on Scribd.com contained about 700 valid Comcast customer user IDs.