The BlackBerry email and messaging service outages that started on Monday in Europe, the Middle East and Africa, continued throughout the day on Tuesday and spread to India, Brazil, Chile and Argentina. (See Euronews: BlackBerry Outage Hits Millions.)
On Wednesday, the problems appear to have spread to North America, according to a Reuters report, and Research in Motion is still scratching its head about what actually has gone wrong.
The last official statement from RIM about the problem was issued Tuesday night at 9:30 GMT:
- The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.
But at the BlackBerry Innovation Forum in London on Wednesday morning, RIM executives said that employees at their server center in Slough were still trying to figure out what the problem is.
A network outage of this magnitude can never come at a good time, but now is a particularly bad time for RIM. The BlackBerry maker is under pressure from certain disgruntled investors that have called for changes in the company's management and the sale of all or parts of the company, in response to its declining market share in smartphones. (See RIM Revved on Icahn Rumor , Investor to RIM: Sell Something, RIM's Q2 Profit Falls on Weak Shipments and RIM Plans a Q3 PlayBook Revival . )
— Michelle Donegan, European Editor, Light Reading Mobile