But there is room for improvement.
Heins said that the two areas he will focus on are execution of product delivery and marketing communication with consumers, especially in the U.S.
Here are the highlights from the call:
He explained that when he joined RIM in December 2007, the company was growing but was "still acting as a startup" and that "startup processes and environments don't scale."
"We're strong because we have an integrated solution: We have our network, our service and we have fantastic devices," he said. "I will not in any way split this up and separate into different businesses."
"If we receive requests to license [our platform], I will entertain those discussions," he said. "If it makes sense strategically, then I'll make that decision with the board."
"We need to be closer to our consumer user base," he said. "Specifically in the U.S., we need to do a better job there.
"We need to be more market driven … consumer-oriented, which is where our growth is coming from," he added.
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- New RIM CEO: We Must Execute Better
- OS Watch: What's RIM Worth?
- RIM Co-Chairman Shake-up Coming This Month
- RIM Blames Chipsets for BlackBerry 10 Delay
- RIM Reports 27% Quarterly Profit Dive
- RIM Plays Nice in the Enterprise
- RIM's Three-Day Service Disruption Spreads
— Michelle Donegan, European Editor, Light Reading Mobile