New Qwest Choice service bundles local, long distance and high-speed Internet for small business and residential customers

December 16, 2003

2 Min Read

DENVER -- Qwest Communications, Inc. (NYSE: Q) announced today Qwest Choice(TM), an innovative new residential and small-business bundle for local, long-distance, and high-speed Internet services. This new bundle changes the way customers select their communications services and provides unprecedented choice, feature flexibility and savings for all their communications needs. Plan elements include free evening and weekend long-distance calls from home for Qwest wireless customers.

"Today we are introducing a communications bundle that will break through the clutter of other more traditional offerings and deliver greater choice and exceptional value to consumers and small businesses. Qwest Choice combines the services, features and pricing that customers have told us they want and use the most," said Richard C. Notebaert, Qwest chairman and CEO. "Qwest is uniquely qualified to deliver this type of bundle, thanks to our combination of local and long-distance network assets. Throughout 2004, we will continue to expand this offering with new services and features, including nationwide wireless and Voice over Internet Protocol."

Qwest Choice allows customers to get the most value for each dollar they spend by selecting their own combination of services and features. As a customer chooses additional services, such as long-distance calling or high- speed Internet access, they receive additional savings from Qwest. The company will also begin contacting current customers when prices are lowered and new services become available.

"Qwest is breaking new ground with its approach to customer satisfaction. By taking a top-down approach to re-thinking how its product lines should fit together, streamlining features and reducing prices, Qwest has made its service bundles easy to understand for customers," said Jason Knowles, senior analyst at market research firm Current Analysis. "Customer-focused initiatives like this well position Qwest for strong long-term customer retention and stable recurring revenue."

Qwest Choice for residential and small-business customers starts with local voice service and can include high-speed Internet access and domestic long-distance service.

Qwest Communications International Inc.

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