From the reader mailbox, where our editors are often mistaken for tech support personnel (probably because of the whole casual dress, three-day beard thing):
Dear Sir/Man, Our Voip Lines from Telio, are dead from last 2 hour. No outgoing nor incoming is coming. Please advise. Regards Amit
Amit, I'd advise you to call Telio.
Oh, wait. Damn. Sorry.
— Phil Harvey, Editor, Light Reading